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Seasonal Customer Service

Date Posted:  Jan 4, 2022
Requisition ID:  299600
Location: 

seymour, IN, US, 47274

 

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

 

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.

 

About Indiana Department of Transportation:
The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state’s quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you.

 

The salary for this position is commensurate based upon education and/or work experience.

 

Reasonable accommodations may be made to enable individuals with disabilities to interview and to perform the essential functions of this role.

About the Job:

As the Customer Service Assistant, you will serve as the department assistant assisting with customer inquiries and data entry. This can include written, verbal, and in-person communications to answer inquiries from the general public and elected officials in a timely manner communicating the agency message. Reports to and is accountable to the Customer Service Coordinator and Communications Director, and will work with the Customer Service Center in Central Office.

A Day in the Life:

  • Serve as first point of contact for all customer service inquiries, i.e. Customer Service Center, Traffic Management Center, and other local municipalities.
  • Answer customers telephone calls and inquiries.
  • Accurately enter data into statewide database and District-managed database, generate reports and manage the office filing system.
  • Provide clerical support for Communications staff that can include sorting/delivering mail, typing letters, developing mailing lists/labels, processing inquiries and various reports.
  • Assist Communications Director and Customer Service Coordinator in answering customer inquiries from the general public and elected officials. This can include investigating the concern, recommending ideas for resolution, drafting responses, contacting the customer with the appropriate information, and documenting all correspondence.
  • Assist communications department with a range of internal and external messages and projects that can include proactive outreach efforts among various audiences and statewide initiatives.
  • Interact with all district departments to proactively handle potential customer issues, and possibly reduce future complaints.
  • Perform other related duties as assigned.

What You'll Need for Success:

  • Excellent interpersonal skills.
  • High School graduate or equivalent. Associates degree in business or related field or two years experience of administrative experience preferred.
  • Working knowledge of Intranet Quorum (IQ) database for entering records of customer inquiries.
  • Ability to use multi-line telephone system.
  • Ability to understand, spell and use good grammar.
  • Ability to prioritize and understand INDOT departmental work processes and procedures in order to ensure our customers are satisfied.
  • Basic knowledge of the agency’s programs, practices, policies, procedures, objectives and goals of the communications sector.
  • Basic knowledge of public relations.
  • Ability to gather, collate and classify information about data, people or things; define problems, collect data, establish facts and draw valid conclusions; write letters, papers and reports; handle sensitive and face to face inquiries and contacts with general public.
  • Considerable computer skills with Microsoft Office Software required.
  • Basic knowledge of PeopleSoft software preferred.
  • Ability to maintain confidentiality.

Supervisory Responsibilities/Direct Reports:

 

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for part-time employees which includes: 

  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 

 

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.

 

Current Employee? Click here to apply.


Nearest Major Market: Seymour