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Regional Support Manager - Region 7

Date Posted:  Sep 15, 2022
Requisition ID:  397214

Terre Haute, IN, US, 47808


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Indiana Department of Workforce Development (DWD):
Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.


About the Job:

The Regional Support Manager (RSM) serves as the Department of Workforce Development (DWD) Service Delivery and Field Operations senior manager and liaison for workforce programs such as the adult career and training services, youth programs, employer services and adult education. The RSM will provide regional management and direction, advice and coordination with local Workforce Development Boards (WDBs) for the current and/or new program policies, technical assistance, program monitoring, performance improvement and issue resolution. The RSM will also supervise between six (6) and thirty (30) DWD staff members working in local WorkOne offices throughout the State.

A Day in the Life:

​The essential functions of this role are as follows: 

  • Act as a technical consultant and senior advisor to the regional WDBs by clarifying laws, regulations, policies, and procedures and provide appropriate feedback on federal and state workforce programs, special grants, adult education and employer engagement activities.
  • Provide formal supervision of DWD field operations staff within the region including hiring, discipline, separations, compensation, performance management, creation of growth plans, goal development, etc.
  • Collaborate with DWD administrative and workforce operations sections to develop policies and procedures, identify training needs, review monitoring reports, and respond to and develop strategies to address problems and issues.
  • Develop and maintain reports on program operations/activity, performance and compliance with rules and regulations to provide state and federal agencies with information and guide quality improvement efforts.
  • Participate in program and policy meetings to ensure appropriate changes and education are provided to WDBs and regional staff.
  • Maintain/build partnerships with other state agencies, partner organizations and stakeholders to ensure working knowledge of DWD programs throughout the state.
  • Provide oversight and day to day monitoring of grants including review of grant proposals, reporting, performance and budgeting.
  • Provide recommendations to agency leadership in workforce service strategy and program development.
  • Lead and/or participate in appointed special projects to be defined by agency leadership.
  • Attend regional partnership, committee and WDB meetings as a designated representative for DWD.


​The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

What You'll Need for Success:

You must meet the following requirements to be considered for employment: 

  • Five (5) years of experience in program management or degree in related field.
  • Three (3) years of experience reading and interpreting policy.
  • Broad and extensive knowledge of WIOA, and other DWD programs administered at the regional level and ability to interpret applicable rules and regulations.
  • Ability to observe and analyze program operations and procedures to prepare recommendations for improving program effectiveness.
  • Ability to quickly learn and understand state and federal regulations and policies affecting Regional program operations.
  • Ability to communicate effectively state and federal statutes and administrative regulations, as well as policies and procedures to peers and subordinates.
  • Strong computer skills and ability to quickly master new technology and incorporate it into work routine.
  • Ability to communicate effectively verbally, in writing, and with presentation software.
  • Ability to comprehend and interpret a variety of principles, techniques, procedures, criteria, plans and related data.
  • Ability to maintain confidentiality in discussing sensitive organizational and staffing issues.

Supervisory Responsibilities/Direct Reports:

This role provides direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Terre Haute