Current Employee? Click here to apply.

Regional Manager

Date Posted:  Jul 10, 2024
Requisition ID:  446325

Terre Haute, IN, US, 47807


Work for Indiana


Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.


At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.


About the Department of Child Services:

Join a team that engages with families and children to improve lives in meaningful and significant ways. DCS engages authentically with children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Department also administers family preservation and prevention services, foster care, and child support throughout the State of Indiana. You will relentlessly pursue permanency for children and families through reunification, guardianship, adoption or support youth in making a successful transition to adulthood. While this job is difficult and may have long and sometimes unconventional hours, this is more than a job—it is a calling to improve your community and neighbors. Will you join us in supporting our Mission, Vision, and Values? 


Mission:  The Indiana Department of Child Services leads the state’s response to allegations of child abuse and neglect and facilitates child support payments. We consider the needs and values of all we serve in our efforts to protect children while keeping families together whenever possible. 
Vision: Children will live in safe, healthy and supportive families and communities. 
Values: We at the Indiana Department of Child Services empower our team, in collaboration with state and local partners, to make decisions in the best interest of every child in our care by embracing:


  • Child safety 
  • Permanency 
  • Collaborative partnerships with foster and adoptive families 
  • Diversity, equity, and inclusion
  • A culture of safety and transparency 
  • Continuous improvement 


Role Overview

The Regional Manager (RM) is responsible for providing leadership to staff and managing operations within the assigned region. You are responsible for regional child welfare practice decisions and the execution of strategic plans consistent with the agency vision and mission.  This Regional Manager is expected to integrate and embed a learning environment inclusive of all staff, and a culture and climate of respect towards children, families and staff alike.  Primary responsibility is to facilitate statewide initiatives, which cross organization lines so that program development, implementation and service delivery are comprehensive, coordinated, and are not duplicative at the regional levels.  You will report directly to an Assistant Deputy Director of Field Operations. The Regional Manager is involved with a variety of executive duties within a state agency or facility which entails a high degree of discretion in interpretation, application and execution of all agency or department policies and programs.


Salary Statement

The salary for this position traditionally starts at $93,002.00 but may be commensurate with education or work experience.


A Day in the Life:

  • Serve as the regional authority to local offices operated by the division of Field Operations in areas of staffing, program development and implementation, resource allocation and policy development and implementation
  • Establishes and/or communicates and interprets policy and objectives to Local Office Directors that is inclusive, respectful and adheres to the vision, mission and core values of the Department
  • Ensure a strong leadership presence throughout the assigned region and effectively and proactively implement solutions  to address local office and regional needs
  • Facilitate statewide initiatives, which cross organization lines so that program development, implementation and service delivery are comprehensive, coordinated, and are not duplicative
  • Monitor program service delivery to determine cost efficiency, effectiveness, and determine compliance and accountability of local offices with agency wide, statewide and division wide, and initiatives and goals
  • Manage regional funding while exercising fiscal responsibility in the planning of services and programs.  Ensures effective monitoring and accountability of staff to promote and model responsible case planning in connecting families with appropriate resources.
  • Assess effectiveness of program administration in local offices and, where necessary, identifies management, organizational, and staffing problems and works with the local office director to resolve issues and improve  effectiveness and efficiency
  • Ensure compliance with human resource regulations and offer general guidance
  • In collaboration with local office directors assigned within the region, develops both short and long term regional strategies to foster compliance and cost efficient service delivery by empowering and holding local office directors accountable for success of the strategies
  • Evaluates accomplishments toward established goals and makes adjustment in goals, methods or procedures as need arises
  • Represents the Department at public meetings and task forces, which are focused on more than one county and to present information of importance to more than just one community
  • Facilitates development of and oversee quality control reviews or program and management evaluations for the region
  • Provide policy clarification and administration to the local offices to meet the Departmental vision, mission, goals and core values

What You'll Need for Success:

  • Extensive knowledge of public relations and communication theory and practice;
  • Extensive knowledge of the programs, organizations, functions, mission, core values and  operational goals of the Department of Child Services (DCS);
  • Extensive knowledge of federal, state, and local government operations;
  • Extensive knowledge of Indiana State laws, policies, and procedures that apply to DCS services and programs; 
  • Excellent verbal and written communication skills;
  • Broad knowledge of human service delivery systems;
  • Broad knowledge of change management and conflict resolution;
  • General knowledge of the operation of state and local community and advocacy groups;
  • Extensive knowledge of employee relations, engagement techniques and solutions; 
  • Ability to establish and maintain cooperative working relationships with a wide range of internal and external stakeholders and representatives;
  • Ability to address the public, special interest groups, and organizations in open forum;
  • Ability to solve complex problems;
  • Ability to effectively prioritize and manage multiple high profile cases or emergency projects/situations;
  • Required to possess and maintain a valid drivers’ license, independent reliable automobile and appropriate automobile insurance coverage at all times.    
  • Candidate/Incumbent is subject to pre-employment and random drug/alcohol testing.

Supervisory Responsibilities/Direct Reports:


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws. 


If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].


The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.


Current Employee? Click here to apply.

Nearest Major Market: Terre Haute