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Current Employee? Click here to apply.

Customer Representative

Date Posted:  Oct 13, 2021
Requisition ID:  251001
Location: 

Terre Haute, IN, US, 47808

 

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

 

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.

 

About the Indiana Department of Workforce Development (DWD):   

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth. 

 

Salary and Work Location: 

This role is typically filled with a starting salary of $25,766.  This position is located in Terre Haute.

 

About the Job:

As a Customer Representative, you will work in the WorkOne system to connect employers and job seekers with services offered at the office, including promoting available services.  

A Day in the Life:

The essential functions of this role are as follows: 

 

  • Assist customers, in person and on the phone, by answering questions related to WorkOne services 
    • Collaborate with staff members for the purpose of job seeker referrals to WorkOne services
  • Utilize data tracking systems ensuring entry of all services provided to job seekers and/or business customers
  • Provide assistance to the regional Business Services Team (BST) with regional business, Local Economic Development Organizations and Small Business Development Centers.  
    • Assist with tours and informational overview(s) of the office, business activities, and assets of the system for local, state and federal officials
    • Assist  in the implementation of Job/Hiring Fairs or Events for talent recruitment 
  • Assist formal/functional supervisors
  • Perform duties and special projects as assigned by regional and/or DWD leadership
  • Exhibit work performance in soft skills to include: accountability, self-regulation, and building expertise in the WorkOne System
  • Utilize and provide limited over the shoulder assistance for customers using automated systems including all ICC programs, Uplink, ICE, WIN, TORQ, etc
  • Attend all regional and State mandatory trainings relating to programs and policies to meet the performance expectations established by the region and DWD

 

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.  

 

Reasonable accommodations may be made to enable individuals with disabilities to interview and to perform the essential functions of this role.

What You'll Need for Success:

Education and Experience

  • High School Diploma or High School Equivalency Required
  • One (1) year of Customer Service experience or some classes in high education. 

 

Skills

  • Effective written and verbal communication skills
  • Strong attention to detail and exceptional organizational skills
  • Ability to prioritize and resolve complex problems and escalate as necessary
  • Evidence of strong leadership capabilities or previous supervisory experience
  • Ability to manage relationships, motivate and assist customers at various levels 

 

Technical Proficiency

  • Basic computer skills required.
  • Demonstrated Microsoft Programs: Word, Excel, Power Point, Outlook preferred.
  • Utilize State’s current client services program.
  • Internet for research into labor market information, veteran programs, services and social media (Example LinkedIn).

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

 

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 
  • DWD GOAL (Go Out and Learn) Tuition Assistance Program - Eligible employees have access to up to $5,000 in tuition assistance per fiscal year 

 

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.

 

Current Employee? Click here to apply.


Nearest Major Market: Terre Haute