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002RI3 -Customer Service Assistant Supervisor

Date Posted:  Aug 4, 2022
Requisition ID:  376562

Terre Haute, IN, US, 47807


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and perform the essential functions of a role.



About the Indiana Department of Revenue:
The Indiana Department of Revenue Customer Service Department is responsible for providing service and support to Indiana Tax paying customers. This is a fabulous opportunity to join a team that has been named an IndyStar Top Workplaces three straight years - 2019, 2020 & 2021, and where we learn, have fun, and are committed to providing Best in Class Customer Service.


The salary for this position starts at $ 30,082.00  per year.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Job:

As the Revenue Tax Specialist, you will be responsible for performing technical investigative work for the Indiana Department of Revenue (DOR). Your work will involve the examination, review, assessment, and collection of various State taxes.  You will apply laws, rules, and regulations to the most difficult and complex tax compliance determinations. You will determine the eligibility for tax benefit programs, credits, and deductions, reviewing and evaluating the accuracy of assessments/adjustments made by other staff.  

A Day in the Life:

The essential functions of this role are as follows: 

  • Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, and other state agencies. 
  • Review accounts and properly apply payments to taxpayer accounts as needed. 
  • Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in RPS DOR’s software and database applications for unpaid/unfiled tax liabilities. 
  • Review and close files that are paid in full, dismissed, or discharged. 
  • Create billings/liabilities in RPS DOR’s software and database applications according to court orders. abates penalties and interest accordingly. 
  • Assist with the evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met. 
  • Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records.   

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. 

What You'll Need for Success:

This person must have the following requirements to be considered for employment:  

  • Six (6) years of experience in accounting, tax collection, finance, or customer service. 
  • Extensive knowledge of state and federal tax laws, rules, and regulations applying to each of the several types of taxes. 
  • Specialized knowledge of accounting and auditing techniques used by businesses and industries. 
  • Ability to understand various taxpayer accounting and auditing systems. 
  • Specialized knowledge of computer systems and tracking systems, especially RPS. 
  • Extensive knowledge of the procedures for properly preparing various tax return forms. 
  • Ability to apply and understand ethics and confidentiality laws. 
  • Ability to discuss and settle technical tax matters tactfully and responsively with taxpayers and tax practitioners using customer service skills for problem resolution. 
  • Ability to research tax problems using various legal resources. 

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers a premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Terre Haute