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Customer Service Rep

Date Posted:  Jan 14, 2022
Requisition ID:  280662

South Bend, IN, US, 46601


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Indiana Department of Revenue:
The Indiana Department of Revenue Customer Service Department is responsible for providing service and support to Indiana Tax paying customers. This is a fabulous opportunity to join a team that has been named as an IndyStar Top WORK Places  three straight years - 2019, 2020 & 2021, and where we learn, have fun, and are committed to providing Best in Class Customer Service.



The starting salary for this position is $15/hour.


About the Job:

The Customer Service Representative works to ensure the highest level of customer focus is achieved, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency and productivity in all areas of departmental operations and tax administration.

A Day in the Life:

The essential functions of this role are as follows:

  • Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements 
  • Provides Best in Class Customer Service to Tax paying customers by phone and in person in our walk-in center.
  • Complies with the established scheduled adherence policy to ensure availability to our customers during phone assignments.
  • Applies knowledge acquired in training and utilizes resources to analyze and problem solve 
  • Responds to a variety of Tax type inquiries 
  • Accesses data utilizing basic computer skills 
  • Works with customers to establish and fulfill payment plan commitments.
  • Works with customers to ensure they are filing returns that are due.
  • May assist customers with collection questions, including liens placed due to outstanding balances.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.  

What You'll Need for Success:

  • High-energy – Optimism  – Teamwork –Collaboration
  • Someone who provides open, honest, and positive communication
  • A Continuous learning and improvement – let’s get better every day … together approach
  • A team member who speaks up if you don’t understand or need more information
  • Ability to provide non-technical and technical customer service in person, in writing or by telephone
  • Ability to communicate both orally and in writing using correct grammar, spelling and punctuation
  • Apply and understand ethics and confidentiality laws
  • Discuss and settle tax matters in a tactful and responsive manner with taxpayers
  • Analyze and problem solve using various resources

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: South Bend