A Day in the Life:

The essential functions of this role are as follows: 

• Conducts annual surveys of assigned entities to determine compliance with state and/or federal rules and/or regulations.

• Conducts surveys following protocols as defined by SOM, law, policies and procedures of the Centers for Medicare and Medicaid Services, State Agency and Division.

• Demonstrates professionalism at all times during the survey process and while on duty.

• Conducts annual surveys, recertification surveys, initial surveys, follow-up surveys, complaint surveys or other types of surveys within prescribed time frames.

• Assists in training of division staff and new surveyors.

• Investigates complaints following federal and/or state protocol, policies and procedures.

• Serves as team leader for surveys when assigned which includes assigning survey tasks, conducting entrance and exit conferences and merging and submitting reports timely.

• Conducts assigned areas of survey when acting under another team leader and submitting reports in accordance with Principles of Documentation and QA policy.

• Conducts quality review of surveys based on applicable policies and principles of documentation prior to submission of work.

• Accurately scans and attaches survey documents to survey when exporting for QA.

• Performs QA duties when assigned according to Principles of Documentation and QA Policy; and performs related duties as assigned.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.  

What You'll Need for Success:

You must meet the following requirements to be considered for employment: 

• The Employee has a current Indiana Registered Nurse license.

• Employee is committed to the public health mission of the agency and Commission of protecting the health, safety, rights, and privacy of patients, clients and residents of entities being surveyed.

• Employee is required to have specialized knowledge of nursing principles and techniques as applied to population being served by entities being surveyed.

• Employee is required to have specialized knowledge of operation and administration of type of facility being surveyed.

• Employee must have a working knowledge of survey and investigative procedures and the ability to conduct surveys, inspections, interviews, and investigations and to prepare reports by documenting findings.

• Employee must have practical knowledge of appropriate state and federal laws, rules and regulations for licensing/certification of type of entity being surveyed.

• Employee must have practical knowledge of and the ability to review and analyze entity records and documents for compliance with rules/regulations.

• Employee must have ability to observe and recognize potential adverse health and safety conditions or rule/regulation violations.

• Employee must have ability to communicate verbally and in writing with individuals and in group situations.

• Employee must have working knowledge of computers and software, especially word processing and electronic mail.

• Employee must have ability to manage time, work independently, and complete tasks without constant supervision.

• Employee must have ability to be flexible and maintain composure under stressful situations.

• Employee must have understanding of and ability to work as a member of a team. 

• Employee must have ability to deal with difficult situations and individuals to promote open communication.