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Child Services Clerical Assistant

Date Posted: 
Requisition ID:  110303

Rockport, IN, US, 47635

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


Hire Salary: 

This position typically hires at the minimum salary of $25,766. 


About the Department of Child Services:

DCS protects children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Department also administers child support, child protection, adoption and foster care throughout the State of Indiana. 

Mission:  The Indiana Department of Child Services engages with families and collaborates with state, local and community partners to protect children from abuse and neglect and to provide child support services.

Vision: Indiana children will live in safe, healthy and supportive families and communities.

Values: Respect, Prevention, Safety, Stability, Permanency, Responsibility, Accountability, Continuous Improvement

About the Job:

The Child Services Clerical Assistant works in a local office of the Indiana Department of Child Services (DCS) and provides case management administrative and clerical support services to Family Case Managers and local office management.

A Day in the Life:
  • Provides case management administrative support;
  • Transcribes notes and prepares case documents and forms;
  • Responsible for data entry of case and client information;
  • Develops a case file on each client, which includes necessary forms, all correspondence, case history, and court records;
  • Maintains a variety of case files and records management, ensuring information is kept organized and that all necessary case documentation is contained therein;
  • Schedules meetings and home visits with clients, communicating directly with involved parties;
  • Obtains required reports and case documents from clients;
  • Receives and responds to routine requests for information and documents;
  • Receives and responds to routine inquiries from client and/or the public by telephone and/or correspondence regarding case information, services, and/or programs;
  • Provides clerical assistance at child-family team meetings and hearings by taking notes, providing follow-up questions to case managers and clients, and keeping track of documents;
  • Maintain client files and case information; 
  • Communicates with agency staff for the purposes of coordinating case information;
  • Performs other administrative tasks for section/division;
  • Performs other related duties as required.
What We're Looking for:
  • High school diploma or equivalent
  • Previous experience in Child Welfare
What You Need for Success:
  • High school diploma or equivalent
  • Knowledge of clerical procedures involved in the gathering and compiling of statistical data or the preparation of reports;
  • Basic knowledge of casework methods, practices and procedures;
  • Working knowledge of computer software systems and data entry procedures;
  • Knowledge of child welfare and social work terminology and documentation;
  • General knowledge of established social work principles and theories including social psychology, family relations, human behavior and motivation;
  • General knowledge of federal and state regulations and policies related to child welfare;
  • Knowledge of agency policies and procedures;
  • Working knowledge of the agency’s programs and current issues;
  • Ability to organize caseloads and work to set priorities in order to meet the case and client needs;
  • Ability to maintain confidentiality;
  • Working knowledge of community resources, both public and private;
  • Ability to draft and develop routine case related forms, reports, and correspondence;
  • Ability to communicate effectively in writing or verbally;
  • Ability to use tact and empathy in dealing with clients and local office visitors and answering telephone calls;
  • Proficient in English grammar and composition;
Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Evansville