Night Auditor - Spring Mill Inn
Mitchell, IN, US, 47446
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
As an equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
About the Indiana State Park Inns:
The Indiana State Park Inns are one of the oldest state parks lodging systems in the country. We proudly operate seven unique and beautiful facilities throughout our great state of Indiana that offer a unique experience for guests to enjoy the sights and sounds of nature and make memories naturally!
Spring Mill Inn is nestled within the beautiful Spring Mill State Park in Mitchell, Indiana. The Inn features comfortable 73 guest rooms, the Millstone Dining Room, an indoor/outdoor pool, and banquet/conference space.
Role Overview:
The Night Auditor directs front-desk operations from 11:00 pm until 7:00 am. Main responsibilities include recording and reconciling charges for the previous day. This position also assists embers and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality
Salary Statement:
The salary for this position traditionally starts at $16.45/hr but may be commensurate with education or work experience.
A Day in the Life:
- Prepares various daily activity reports for the previous day, including in-house list, arrival/departure list, and department packets
- Log and reconcile all charges from previous day
- Process member and guest check-out
- Attends department meetings
- Coordinates guestroom maintenance work with the engineering departments
- Reports unusual occurrences or requests to the Guest Services Manager
- Knows all safety and emergency procedures and accident prevention policies and procedures
- Maintains the cleanliness and neatness of the front desk and lobby area
- Thoroughly understands and follows proper credit, cash-checking, and cash-handling policies and procedures
- Takes same-day reservations and future reservations
- Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests
- Follow procedures for issuing and closing safe deposit boxes used by members and guests
- Use proper telephone etiquette
- Perform other appropriate tasks assigned by the Guest Service Manager
What You'll Need for Success:
- 2+ years of customer service experience, preferably in hospitality.
- Excellent verbal and written communication skills.
- Ability to stand, walk, and sit at a desk/computer frequently throughout the workday.
- Ability to lift, lower, and maneuver up to 30 pounds occasionally.
- Ability to independently work during overnight hours.
- This role should expect to work afternoons, evenings, weekends, and holidays.
- Individuals may be required to wear an Indiana State Park Inns-provided uniform.
- Ability to hold effective communication with coworkers and guests and assist them as needed.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
Nearest Major Market: Bloomington Indiana
