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General Manager - Spring Mill Inn

Date Posted:  Jun 8, 2024
Requisition ID:  435158

Mitchell, IN, US, 47446

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the State Park Inns:
The Indiana State Park Inns are one of the oldest state parks lodging systems in the country. We proudly operate seven unique and beautiful facilities throughout our great state of Indiana that offer a unique experience for guests to enjoy the sights and sounds of nature and make memories naturally!


Spring Mill Inn:

Spring Mill Inn is nestled within the beautiful Spring Mill State Park, in Mitchell, Indiana. The Inn features comfortable 73 guest rooms, the Millstone Dining Room, indoor/outdoor pool, and banquet/conference space.

Salary Statement  

The salary for this position traditionally starts at $59,800 but may be commensurate with education or work experience.

Role Overview

The General Manager is responsible for supporting all aspects of the hotel operations including guest services/night audit, housekeeping/laundry, food and beverage, maintenance, and vendor/supplies to ensure superior guest satisfaction while maximizing hotel profitability.

A Day in the Life:

The essential functions of this role are as follows: 

  • Be responsible for all aspects of hotel operations, day-to-day staff management and guests
  • Ensure compliance to SOP’s, policies, procedures, and service standards
  • Handle of guest complaints and overseeing service recovery process
  • Manage budget and ensure revenue and guest satisfaction goals are met
  • Ensure all decisions are in the best interest of the hotel and ownership company
  • Develop short, and long-term strategic goals for performance improvement
  • Need to understand the P&L statements and can react with impactful strategies
  • Meet all report deadlines daily, weekly, and monthly
  • Work closely with Upper Management to maximize room yield and hotel revenue
  • Oversee and manage all departments and work closely with department heads daily
  • Be responsible for occupational health, fire, and life safety
  • Utilize interpersonal and communication skills to lead, influence, and encourage others, leading by example
  • Advocate sound financial/business decisions, achieve goals, and maximize revenue.
  • Encourage and build mutual trust, respect, and cooperation among team members
  • Serve as a role model to demonstrate appropriate behaviors
  • Strive to improve service performance
  • Communicate clear and consistent messages regarding processes throughout all departments
  • Develops specific goals and plans to prioritize, organize standards, and meet the expectations of customers daily
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.  

What You'll Need for Success:

  • Minimum of 3 years experience as a General Manager in the hotel industry.
  • Good managerial, administrative, and organizational abilities.
  • Must have computer skills including the ability to access and accurately input information into a computer system across different platforms.
  • Must maintain a professional appearance and demeanor
  • This role requires standing, walking, and sitting for extended periods through shift.
  • Requires the ability to read and visually verify information in a variety of formats (i.e. small print, computer).
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 
•    Three (3) medical plan options (including RX coverage) as well as vision and dental plans
•    Wellness Rewards Program: Complete wellness activities to earn gift card rewards
•    Health savings account, which includes bi-weekly state contribution
•    Two (2) fully-funded pension plan options
•    A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
o    Paid new parent leave
o    Paid vacation, personal, and sick leave
o    Paid holidays
•    Education Reimbursement Program
•    Group life insurance
•    Referral Bonus program
•    Employee assistance program that allows for covered behavioral health visits
•    Qualified employer for the Public Service Loan Forgiveness Program
•    Free LinkedIn Learning access



Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws. 


If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].


The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.


Current Employee? Click here to apply.

Nearest Major Market: Bloomington Indiana