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BMV Team Leader

Date Posted:  Sep 11, 2019
Requisition ID:  18481

Martinsville, IN, US, 46151

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

About the Bureau of Motor Vehicles:


The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we


  • Invest in our employees
  • Engage our customers
  • Provide sustainable systems
  • Embrace product innovation
    About the Job


Team Leaders oversee the frontline customer service operations for the branch. You will focus on troubleshooting escalated employee and customer issues in a timely manner. In this entry-level leadership role, you will work alongside the Assistant Branch Manager and Branch Manager to train, develop, and mentor Customer Service Representatives to be the best employees they can be.

A day in the life:


The essential functions of this role are as follows:

  • Assist leadership with scheduling for the branch
  • Ensure all staff is conducting their work in a polite and friendly manner while being mindful of timeliness
  • Aid Customer Service Representatives in the resolution of escalated customer complaints
  • Provide relief and support to frontline operations as needed
  • Manage scheduling for skills and testing appointments
  • Submit daily reports of all cash balances and deposits
  • Check transactions to ensure accuracy, timeliness, and proper accounting
  • Assist with the daily opening and closing of the branch
  • Serve as the technical resource for all transactions, policies, and procedures

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What we're looking for:


  • High school diploma or equivalent
  • Customer service experience
  • Top-notch communication skills
  • Ability to deliver information in a clear and concise manner to a variety of employees and customers
  • A high level of critical thinking and the ability to troubleshoot
  • Ability to read, analyze, and interpret general policies and procedures
  • A drive to assist with the training and development of BMV employees


Benefits of Employment with the State of Indiana:


The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave

If this is an Intermittent position, the position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.


Equal Employment Opportunity:


The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis