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Visitor Services Ticket Counter/Call Center Agent (Part Time)

Date Posted:  Jun 17, 2022
Requisition ID:  355921

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


About the Indiana State Museum and Historic Sites:

The Indiana State Museum and Historic Sites (ISMHS) is a statewide museum system with 12 locations including the Indiana State Museum in downtown Indianapolis and 11 historic sites in the Indiana communities of Evansville, Corydon, New Albany, Rome City, Madison, Fountain City, Geneva, New Harmony, Nashville, Vincennes, and Metamora.


MissionTo serve as a catalyst for informal lifelong learning that connects the stories of real people, places, and things.


VisionBe the leader in informal lifelong learning that is recognized, sought-after and celebrated regionally, nationally, and globally.



  • Inclusion
  • Integrity
  • Stewardship
  • Transparency


Strategic Priorities:

  1. Engage and serve an expanded and diverse audience through transformative experiences: Collections. Exhibits. Programs.
  2. Translate/transform our historic sites from buildings/tours to experiences/legacies.
  3. Brand awareness and reputation management.
  4. Sustainability (product and financial).
  5. Organizational culture.



The starting salary for this role is $15.00 per hour.


About the Job:

As a Ticket Counter/Call Center Agent (Part-Time), you will serve within the Guest Services Department of the Indiana State Museum working in all facets of the department to include reservations, ticketing, cash control, access to galleries, group arrivals, information services and other guest related services as assigned. 

A Day in the Life:

The essential functions of this role are as follows: 


  • Sells tickets for admission to the Museum's exhibits and programs, IMAX Theater, and processes memberships for the Museum
  • Processes ticket requests for various departments and programs as appropriate
  • Promotes and sells memberships to visitors of the museum through the ticket counter
  • Answers questions concerning rates, schedules and information concerning coming attractions
  • Ensures adherence to accounting procedures pertaining to cash management and sales documentation
  • Responsible for cashing out assigned cash drawer, including verifying cash, check, credit card receipts, voids, vouchers, museum bucks to cash out receipts 
  • Verifies that assigned cash drawers are returned to opening bank amounts
  • Works with clients to process all requirements for their visit to the museum, including IMAX, Tea Room/food service, "school" lunchroom reservations, programs/tours and arrival needs
  • Process reservations for other groups and individuals for IMAX, museum exhibits and programs, and the LS Ayres Tea Room
  • Serves in a reservationist capacity by maintaining multi-line phone and answering questions related to group reservations, directs calls to the appropriate employee or department and answers questions related to the Museum and the community
  • Provides clerical assistance to Guest Services including maintenance of files, verification and distribution of confirmation letters, setting up educational events and workshops in the computer and reviewing workshop and special program reservations


The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

  • High school diploma or HSE (High School Equivalency) with one year of experience in sales, call center, customer service, hospitality, or related field
  • General accounting principles and auditing procedures
  • Proficient computer skills including Microsoft Office software and Galaxy software
  • Knowledge of customer service standards
  • Ability to operate various types of office equipment
  • Ability to effectively communicate both orally and in writing using correct grammar, spelling and punctuation
  • Must be able to work independently

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for part-time employees which includes: 

  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis