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Unemployment Insurance Auditor

Date Posted:  Oct 12, 2021
Requisition ID:  273563

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Indiana Department of Workforce Development (DWD):   

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth. 



This role is typically filled with a starting salary of $33,774.


About the Job:

As an Unemployment Insurance Auditor, you will act as a front line problem solver assisting employers and their representatives with most Unemployment Insurance (UI) tax account issues.

A Day in the Life:

The essential function of this role are as follows:


  • Answer employer inquiries about account issues, such as merit rate, liabilities, surcharges, status determinations, mutualized benefit charges, experience balance, and estimations;
  • Process Seasonal Status applications and Election to Pay Tax in Lieu of Contributions per IC 22-4-14-11 and IC 22-4-10-1;
  • Resolve employer account suspended transactions for contribution reporting and/or payment;
  • Amend previously filed contribution and wage reporting when requested by an employer or their agent;
  • Enter incoming quarterly payroll reports submitted manually by employers;
  • Process changes to the address, legal name, or other demographic information on an employer’s SUTA account where appropriate;
  • Research, evaluate, document, communicate, and escalate employer account issues where the employer is requesting action outside of the scope of your authority;
  • Evaluate and process requests for abatement of penalty, interest, and delinquent rate modification on request and pursuant to the regulations as prescribed in IC 22-4-11 and IC 22-4-29;
  • Process employer reports and documents in a timely and accurate manner.
  • Troubleshoot Employer Self Service (ESS) issues;
  • Respond to employer inquiries by telephone or e-mail;
  • Create all appropriate, required, audit trail and notes to file for actions taken and determinations made.


The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

  • The ideal candidate in this role should minimally have four (4) years experience in Accounting, Finance, Auditing or other relevant experience and/or a Bachelor's degree in Accounting Finance, Auditing or related field.
  • Familiarity with, and the ability to use, Indiana Code and Indiana Administrative Code regarding to UI Tax issues.
  • Basic data entry and reporting software application proficiencies.
  • Highly attuned sense of urgency and commitment to excellent customer service.
  • Acute attention to detail coupled with problem solving capabilities.
  • Adaptability.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 
  • DWD GOAL (Go Out and Learn) Tuition Assistance Program - Eligible employees have access to up to $5,000 in tuition assistance per fiscal year 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.  Reasonable accommodations may be made to enable individuals with disabilities to interview and to perform the essential functions of this role.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis