Unemployment Insurance Auditor
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
About the Indiana Department of Workforce Development (DWD):
We strengthen Indiana by understanding workforce needs, aligning resources, and providing access to services that empower Hoosiers to thrive in a changing economy.
Role Overview:
Unemployment Insurance Auditor 4 staff within the Employer Account Maintenance (EAM) unit has direct responsibility for updating employer records to show the correct legal information, posting incoming quarterly payroll reports, resolving suspended transactions for payment, processing adjustments to prior quarterly wage and employment report filings, evaluating requests for abatement of interest, penalty, and delinquent rate modification upon request, troubleshooting Employer Self Service (ESS) issues, and responding promptly to employer inquiries by telephone or e-mail.
Salary Statement:
The salary for this position traditionally starts at $42,900.00 but may be commensurate with education or work experience.
A Day in the Life:
The essential functions of this role are as follows:
- Answering questions from regulated entities regarding their state unemployment tax accounts.
- Performing state unemployment tax account setup and standard tax account maintenance activities.
- Performing research, data analysis, and investigation regarding an employer or assigned account.
- Recognizing when a regulated entity issue requires escalation and escalating to the appropriate UI Program Division.
- Communicating tax administration procedures and policies related to state and federal tax laws to an employer or its representatives;
- Determining applicability of state and federal unemployment insurance tax laws, regulations, rules, policies, and legal precedents on assigned work.
- Processing all assigned work by quality and timeliness requirements set by the UI Director or USDOL.
- Documenting and providing an audit trail for all determinations and investigative work.
- Issuing requests for information related to assigned work;
- Acting as a witness in any legal challenge to investigation or dete1mination.
- Issuing written findings regarding assigned work when required.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
What You'll Need for Success:
You must meet the following requirement to be considered for employment:
- Strong demonstration of adherence to organizational mission and protocols.
- Knowledge and the ability to apply state and federal laws, the Indiana Administrative Code, the Code of Federal Regulations, IRS publications, USDOL UI Policy Letters, state policies and procedures, and legal precedent to execute job duties.
- Knowledge of all UI program areas; understanding of the roles of other employees in the agency and how their roles affect the administration of the UI program.
- Ability to recognize problems, issues, severe non-compliance, and potential fraud, among other assigned work.
- Ability to recognize when program actions concern other agency functions and to communicate with those departments as needed;
- Ability to plan, initiate, and adequately execute program goals and initiatives;
- Ability to juggle multiple competing priorities to meet federal quality and timeliness performance standards.
- Excellent communication, planning, organization, and time management skills.
- Excellent computer skills.
- Excellent record-keeping skills.
- Ability to adapt to updated Information Technology system requirements and new programs affecting UI tax and compliance functions;
- Adherence to standards of professionalism during interactions with many internal and external parties when executing job duties.
- Ability to relate and interact with governmental employees at all levels, employers, and private citizens in a manner conducive to the professional representation of the program.
- Ability to anticipate and evaluate problems that would create barriers to achieving goals and to initiate c01Tective actions.
- Ability to think and react calmly in adverse or conflict-driven situations.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
Nearest Major Market: Indianapolis
