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UI Fraud Investigator Supervisor

Date Posted:  Jun 22, 2022
Requisition ID:  371787

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Indiana Department of Workforce Development (DWD):

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.



Salary for this role may be commensurate with education and/or experience.


Role Overview:

The Indiana Department of Workforce Development (DWD) is the agency charged with administering the federal unemployment insurance (UI) benefits program – a public assistance program.  At a high level, the UI program is responsible for determining and assessing UI taxes on covered employers, for determining whether an individual is eligible for UI benefits, and for detecting, investigating, and preventing all sources of fraud within the program.  In addition, the UI program must collect all wrongfully paid benefits and all delinquent UI taxes.


The purpose of this position is as a supervisor in the Benefit Payment Control Unit, which is responsible for the protection of the Unemployment Compensation Trust Fund through prevention, detection, adjudication, and collection of improperly paid unemployment benefits.  This individual reports to the Manager of Benefit Payment Control and is responsible for supervising the investigation of potential fraudulent receipt of unemployment compensation benefits.  Investigations account for more than $10,000,000.00 in overpayments each year.  


About the Job:

​As the Fraud Investigator Supervisor, you will be responsible for the protection of the Unemployment Compensation Trust Fund through prevention, detection, adjudication, and collection of improperly paid unemployment benefits. In this position, you are responsible for supervising the investigation of potential fraudulent receipt of unemployment compensation benefits.  Investigations account for more than $10,000,000.00 in overpayments each year.   

A Day in the Life:

The essential functions of this role are as follows: 

  • Review documentation submitted from internal and external sources to determine if a fraud investigation should be set up and assigned for investigation.    
  • Review and monitor completed cases with fraud investigators to ensure the Federal timeframe for collection of debts regarding UI overpayments are within compliance, as well as to determine which cases should be presented to the DWD Legal department and county prosecutors for prosecution according to DWD current guidelines.   
  • Analyze claims in UPLINK system to detect patterns associated with fraud and flags claims/groups of claims that appear fraudulent. 
  • Review claims to detect fictitious employers by researching businesses, reviewing wages, and assuring accurate location of business.   
  • Serve as a subject matter expert for Prosecution cases and work with the fraud investigators to prepare for Administrative Law Hearings when a decision issued has been appealed.  
  • Coordinate with local, state, and federal agencies regarding UI information requests and the prosecution of UI fraud cases.   
  • Assist in establishing Fraud Investigator performance standards and policies. 
  • Work with Leadership to assess and implement new fraud prevention methods as recommended by the NASWA and the DOL. 
  • Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development. 
  • Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.  Ensure work adheres to quality standards, deadlines, and proper procedures.   

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.  

What You'll Need for Success:

This person must have the following requirements to be considered for employment: 

  • Preference of minimum two (2) years of Fraud Investigation. 
  • Must have a valid driver’s licenses.  
  • The ability to be organized and have attention to detail. 
  • The ability to compute complicated payroll procedures and basic mathematical functions. 
  • The ability to partner with local, State and Federal law enforcement agencies and prosecutors. 
  • The ability to work well under pressure and able to always maintain a professional disposition.  
  • A specialized knowledge of the UI and Tax systems, and laws, and policies pertaining to each subject, is necessary. 
  • Ability to delegate work, set clear direction, and manage workflow. 
  • Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.  

Supervisory Responsibilities/Direct Reports:

This role provides direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis