Technology Technician
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About Indiana Department of Correction (DOC):
We promote public safety by providing meaningful, effective opportunities for successful re-entry. As the model of best correctional practices, we strive to return productive citizens to our communities and inspire a culture of accountability, integrity, and professionalism.
Role Overview:
As a Technology Technician, you will work in the agency's information technology division under immediate supervision, performing application systems analysis and programming duties, and typically reporting to the Application Systems Analyst and Programmer Supervisor or higher-level staff.
Salary Statement:
The salary for this position traditionally starts at $55,224.00 but may be commensurate with education or work experience.
A Day in the Life:
The essential functions of this role are as follows:
• Assists in research, fact-finding and analyzing user needs and problems required to develop and maintain information systems;
• With guidance, confers with user community to define information processing requirements;
• Assists in preparing project feasibility studies;
• Assists in preparing user requirements, functional design, physical design and other relevant system design components;
• Assists in analysis to develop project cost and time estimates;
• Assists in preparing detailed specifications from which application software will be written;
• Designs, codes and debugs new application software programs and/or makes enhancements to existing application software programs of all levels;
• Tests and debugs new and existing application software;
• Executes task conforming to shop techniques, standards, policies and procedures;
• May use case tools and/or application development software tools;
• Provides complete documentation for new or modified information systems and/or application software programs;
• Monitors completed application software systems to ensure proper execution and performance;
• Mentors and provides guidance to new staff;
• Performs related duties as required.
• Communicate with the public in regards to their concerns about offender technology.
• Navigate and use vendor web portals to perform various tasks related to offender technology.
• Use vFire to open tickets for offender technology needs.
• Use vFire to take action on and complete assignments.
• Perform computer inventories in Facilities.
• Assist in the installation of offender networks in Facilities, including but not limited to terminating Ethernet cable, mapping wiring, and initial computer setup.
• Perform regular inventories of computer equipment and assets
• Perform regular maintenance and data entry on servers
• Communicate clearly with and enlist the support of Facility Staff for the completion of projects.
• Communicate clearly with vendors to set up projects and address concerns.
• Communicate with other State agencies to meet goals and project timelines
• Keep and maintain tool and equipment inventories.
• Travel to other Facilities and sites to perform work.
• Maintain a current driver's license to operate a state vehicle.
• Log, understand, and respond to offender grievances according to administrative policy.
• Attend virtual or in-person meetings to meet the needs of offender technology.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
You must meet the following requirement to be considered for employment:
- Basic knowledge of new systems design techniques;
- Working knowledge of information systems design principles;
- Considerable knowledge of application development software languages;
- Considerable knowledge of policies, standards, procedures, and techniques used for application development;
- Considerable knowledge of application software tools;
- Considerable knowledge of information technology equipment, operation, and capabilities;
- Limited knowledge of the most recent advancement of information technology equipment, operation, capabilities;
- Ability to perform problem solving and analytical logic;
- Effectively communicate both orally and in writing.
- Proficient in Office 365 applications
- Proficient in Google Chrome
- Proficient in iPhone use and applications
- Able to navigate vendor web portals confidently
- Able to read and understand project drawings and blueprints
- Knowledge and understanding of Windows server environment
- Knowledge and understanding of active directory and other server applications
- Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
