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TRA Specialist

Date Posted:  Apr 1, 2021
Requisition ID:  187562

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Indiana Department of Workforce Development (DWD): 

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth. 



This role is typically filled with a starting salary of $25,766.

About the Job:

As the TRA Specialist in the Benefits Analysis Unit you will perform processing, maintenance, investigation, and coordination related to the establishment and perpetuation of Unemployment Insurance (UI) and Trade Readjustment Allowance (TRA) claims. You will apply federal code and guidance, state law, agency policy, rules and procedures to ensure accurate creation and progression of Indiana UI and TRA claims. You will communicate and collaborate with Claimants, Employers, Federal Agencies, other State Agencies, and other Workforce Development sections to resolve complex aspects of claim progress and the payment of benefits.

A Day in the Life:

The essential functions of this role are as follows: 

  • Determine initial and continued eligibility for TRA benefits for all three TRA levels.  Eligibility depends on stringent requirements based on TRA claim level and comprehensive federal guidance;
  • Make final written determinations of entitlement to, or denial of, TRA benefits;
  • Establishe TRA claims using the correct Trade law while potentially navigating highly complex eligibility scenarios;  
  • Explain complex eligibility laws and requirements to case managers and claimants;
  • Organize and prioritize workload in a manner that enables the agency to meet stringent federal standards;
  • Utilize multiple computer systems efficiently and effectively and stays abreast of regular changes and updates in such systems;
  • Review and resolve time-sensitive TRA claim maintenance requests submitted from internal and external parties to the TRA Shared E-mail Inbox.  Determine the category of the request, reviews the claim status, and resolves the request items in accordance with current procedures;  
  • Complete Approved Training determinations on claim as well as resolves any other TRA related issues delaying payment.  Seek additional information from the Case Manager and claimant as needed;
  • Advance Scheduled Interview Date (SID) when contacted by the Case Manager.  Confirm that requirements have been met by reviewing Case Notes in Indiana Career Connect;
  • Complete issues to stop benefits when the Claimant is no longer eligible in order to prevent improper payments;  
  • Constantly interact with the Dislocated Workers Unit (DWU) to ensure overall compliance with all applicable laws;  
  • Serve as the agency representative in Appellate Hearings related to TRA benefits.  Research all relevant records in advance to prepare for the hearing.  Exhibit professional, courteous, and knowledgeable participation during the hearings.  Present testimony in a clear, concise and accurate manner at all times;

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.  

What You'll Need for Success:

  • High School Diploma or HSE (High School Equivalency)
  • One (1) year customer service experience
  • Ability to accept supervision and to adhere to protocols;
  • Specialized knowledge, or the ability to quickly acquire specialized knowledge, of the federal guidelines, state laws, administrative rules, and established procedures which impact UI and TRA claims;
  • Working knowledge, or ability to quickly acquire working knowledge, of DWD joint operations and team collaboration for the management of UI and TRA claims;
  • Continual professionalism in communicating with Claimants, Employers, Federal Agencies, other State Agencies, other Workforce Development sections, and peer coworkers;
  • Strong computer use skills and ability to quickly master new technology and incorporate it into work routine;
  • Quick and efficient decision-making skills and excellent organizational and prioritization skills;
  • Effective in providing instruction to peer employees on established procedures and guidelines to resolve a variety of complex claim issues.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers premiums discount for the medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave
  • Free Parking
  • Free LinkedIn Learning
  • DWD GOAL (Go Out and Learn) Tuition Assistance Program - Eligible employees have access to up to $5,000 in tuition assistance per fiscal year 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis