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TOP Specialist

Date Posted:  Sep 13, 2022
Requisition ID:  390784

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Indiana Department of Workforce Development (DWD):

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.



Salary for this role may be commensurate with education and/or experience.

About the Job:

The purpose of this position is to assist in the collection of overpaid unemployment benefits which were improperly paid to claimants collecting Indiana Unemployment Insurance Benefits. This position involves proper accounting of overpayment funds received, the establishment of overpayments, research and correction of problems with claimant accounts, and updating addresses for individuals with overpayment accounts.  This position maintains all records associated with receipt of overpaid unemployment payments in all forms, and insures payments are properly posted to accounts.  This position’s purpose is also to recoup and request recoupment of out of state overpayments.

A Day in the Life:

The essential functions of this role are as follows:

  • Monitor and release IDOR and TOP intercept checks.      
  • Discuss Federal Tax and State Intercepts with claimants.
  • Follow Confidentiality guidelines and policies especially involving Tax intercept process.
  • Assist claimants with questions and concerns regarding their overpayment accounts through answering of phone calls as well as responding to emails and various correspondences sent to the department. 
  • Discuss payment agreements, generate the agreements to be mailed, and enter completed agreements into the system.
  • Update addresses in the system of those claimants with overpayments.
  • Investigate and adjust payment related discrepancies involving tax intercept.
  • Maintain records for IRORA and CWC requests by sending 8606 requests to other states via paper and/or electronically to recoup money from those claimants with overpayments who are filing in other states.  Update 8606 to send other states information regarding these overpayments.  Send out recoupment request letters to individuals letting them know we will be recouping their benefits for an overpayment in another state.  
  • Assist claimants and employers with garnishment process.  
  • Assist garnishment department to verify current addresses and employer information before order  letter sent. 
  • Assist in Garnishment clean up process for Automation
  • Maintain TOP Holds
  • Complete work items generated in Uplink system. 
  • Perform other related duties as assigned.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

What You'll Need for Success:

Must have three (3) years full-time professional experience in program coordination; development; implementation or related experience.  Must have worked one (1) year in the overpayment/collection unit of the Benefit Payment Control department.  Substitution:  Accredited college training may substitute for the required experience with a maximum substitution of two (2) years.

The incumbent must:

  • Have knowledge of basic computer and email functions.  
  • Have good verbal communication skills. 
  • Be comfortable providing explanation through the telephone.
  • Be able to compute basic mathematical functions.
  • Have an understanding of non sufficient funds and posting of funds to accounts.
  • Be able to work well under pressure. 

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis