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TAA Engagement Case Manager

Date Posted:  Jan 14, 2022
Requisition ID:  304404

Indianapolis, IN, US, 46226


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Indiana Department of Workforce Development (DWD):

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth. 



This role is typically filled with a starting salary of $30,082.

About the Job:

As the TAA Engagement Case Manager you will work in the WorkOne system to increase awareness of Trade Adjustment Assistance (TAA) eligibility and WorkOne services. You will also work with individuals who were affected by having their jobs eliminated through company shutdown and/or relocations. You will assist the individual in furthering their careers and finding employment by arranging for or providing a wide range of services and by making them aware of available training and employment resources.

A Day in the Life:

The essential functions of this role are as follows: 

  • Increase awareness of TAA eligibility by contacting affected TAA eligible customers from regional lay off lists. 
  • Provide customers with information regarding the benefits of utilizing the TAA program and marketing WP/WIOA/JVSG WorkOne services.
  • Conduct in-depth interviews with customers to gather and evaluate information concerning work history, education, training & employment goals, employment barriers and other items affecting their pursuit of employment.
  • Provide the provisions of TAA required case management services to assist participants to meet their training and reemployment goals. 
  • Provide or arrange for the provision of short-term prevocational services, including development of learning skills, communications skills, interviewing skills, time management skills, personal maintenance skills, and professional conduct to prepare individuals for employment or training in a workshop or one-on-one setting.
  • Proactively learn and apply TAA federal regulations through the on-going review of federal TAA regulations, Training and Employment Guidance Letters (TEGLs), Technical Assistance Bulletins (TABs), technical guidance and training materials  directly provided by the State Dislocated Workers Unit
  • Utilize automated systems including ICC, Uplink, Indiana Career Explorer, TABE, WIN, etc. to provide services to TAA customers, record services provided and create reports.
  • Attend TAA Orientation sessions to promote TAA benefits and services to eligible worker groups.  
  • Work cooperatively with supervisor, Regional Operator, service providers, and State Dislocated Worker Unit to plan and deliver TAA benefits and services.
  • Actively participate in TAA statewide and regional annual training sessions


The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

Education and Work Experience

  • The ideal candidate in this position should minimally have a High School Diploma or HSE (High School Equivalent) and two (2) years of Customer Service experience or some classes in high education.  Sales experience is a plus.



  • Effective written and verbal communication skills
  • Strong attention to detail and exceptional organizational skills
  • Ability to prioritize and resolve complex problems and escalate as necessary
  • Evidence of strong leadership capabilities or previous supervisory experience
  • Ability to manage relationships, motivate and assist customers at various levels 
  • Ability to travel occasionally to customers in service area


Technical Proficiency

  • Basic computer skills required.
  • Demonstrated Microsoft Programs: Word, Excel, Power Point, Outlook preferred.
  • Utilize State’s current client services program.
  • Internet for research into labor market information, veteran programs, services and social media (Example LinkedIn).

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning
  • DWD GOAL (Go Out and Learn) Tuition Assistance Program - Eligible employees have access to up to $5,000 in tuition assistance per fiscal year


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis