Systems Administrator Associate
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Office of Technology (IOT):
The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.
Role Overview:
The Systems Administrator Associate works on the Messaging and Collaboration team to assist in administration, troubleshooting, and supporting the State’s Microsoft 365 environment. You will implement and complete small projects for Exchange Online, SharePoint, OneDrive, Teams, and Power Apps. Mail services include a cloud hybrid setup, mail encryption, and an anti-spam appliance. You will also provide high-level software application support for customers, requiring excellent customer service and communication skills.
You mustl have hands-on experience in supporting various Microsoft products. Ideally, you will have some background in scripting and automation using PowerShell or related scripting languages.
This is an onsite position in the Office of Technology at the Indiana Government Center in Indianapolis, Indiana.
Salary:
The salary for this position traditionally starts at $55,224 but may be commensurate with education or work experience.
Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are:
- Technical Support:
Assist with configuring, maintaining, and supporting various technologies.
Provide moderate-level support for applications and software interfacing with the Indiana Office of Technology and their customers.
Troubleshoot technical issues. - Project Management:
Implement and complete small projects.
Assist with information system upgrades, including planning, testing, and documenting the process. - Communication & Collaboration:
Interact with internal teams and end users to resolve reported issues via the ticketing system.
Collaborate with Information Technology staff to develop problem solutions and/or software and hardware enhancements. - System Administration:
Perform workstation and server administration setup.
Monitor and maintain continuity with software licensing and maintenance agreements.
Maintain the production change control schedule and participate in change control. - Planning & Budgeting:
Provide hardware and system software planning and budgeting suggestions to higher-level staff.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
Credentials:
- Bachelor's Degree in Computer Technology or related field with 1+ year of experience, or
- High School Diploma or HSE diploma with 3+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
- Related certifications and coursework may be considered for education or experience.
Additional qualifications:
- Moderate knowledge of information technology systems and their related infrastructure.
- General knowledge of performance and tuning techniques.
- Ability to solve problems effectively and efficiently with direction from higher-level information technology staff.
- Effective communication skills.
- Considerable knowledge of policies, standards, procedures, and techniques.
- Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
