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Supportive Services Manager

Date Posted:  Oct 9, 2021
Requisition ID:  258224

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Indiana Department of Health (IDOH):  
The Indiana Department of Health’s mission is to promote and provide essential public health services for a healthier and safer state.


Salary Information:
This position traditionally starts at an annual salary of $41,574.00 but may be commensurate with education and job experience.

About the Job:

The Supportive Services Manager contributes to the vision and mission of IDOH, the Division of HIV/STD by promoting, protecting and providing for the health of Hoosiers and supporting essential public health services in the following ways:
1.  Ensuring access to HIV-specific services designed to promote the health and well-being of HIV+ consumers in Indiana;
2.  Ensuring that services being delivered are provided with the greatest quality standards and in the most efficient and cost-effective manner possible; and
3.  Monitoring the health outcomes and care plans of enrollees and recertifications to gauge the program's success and to recommend programmatic improvements if necessary.

A Day in the Life:

The essential functions of this roles are as follows:

  • Manage and update IDOH Service Standards for all Ryan White services;
  • Support the development and maintenance of the statewide data management network;
  • Collect, analyze, and interpret service data received from the funded care sites;
  • Oversee the development and implementation of training projects; 
  • Conduct thorough programmatic site audits at least annually;
  • Provide direct supervision to the Client Services Coordinator
  • Provide administrative oversight and technical assistance to the funded care sites;
  • Ensure the regular revision of all client facing forms and communication;
  • Support the review of RFA responses and submit recommendations for awards;
  • Develop standard protocols for the evaluation of site performance;
  • Create a summary of service data for all service categories;
  • Review services data and eligibilty for clients/agencies on regular basis;
  • Ensure that each site is in compliance with its contractual commitments;
  • Address issues of contract utilization and service provision with the contracted agencies;
  • Prepare and submit additional reports as required by ISDH or funding entities;
  • Identify and maintain relationships with key personnel in other state and non-governmental agencies which are also involved in matters related to HIV care;
  • Participate in related advisory group processes and convene ad hoc groups as needed;
  • Ensure the creation, implementation, and utilization of an annual client satisfaction survey;
  • Represent the unique perspective of the HIV Services program in all Division matters;
  • Participate in the development of a Quality Assurance/Quality Indicators system for all HIV services in Indiana;
  • Meet regularly with the HIV Services Team to discuss program status and strategies for improvement and to make recommendations regarding matters of policy and procedure;
  • Participate with the Division in the preparation of state and federal funding applications;
  • Network and collaborate with other program areas within the Division and attend regular staff and program manager meetings;
  • Assist the HIV Services Team with related projects, training, presentations, and requests for information;
  • Serve as a liaison between the Division and other state and federal agencies.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

  • A Bachelor’s or Master’s degree with related course work in administration, management, social services, evaluation, program development, or similar studies;
  • A minimum of two year’s experience in case management, social work, or administration of a social service program;
  • Specialized knowledge of Indiana’s HIV service delivery system;
  • Extensive knowledge of relevant federal, state, and local service regulations;
  • Considerable knowledge of relevant federal and state benefits programs such as Medicaid;
  • Extensive knowledge of accounting principals with excellent computer and math skills;
  • Considerable ability to analyze technical service utilization and budget information;
  • A strong ability to formulate, recommend, develop, and implement sound program policies;
  • A strong ability to maintain successful working relationships with external entities;
  • Extensive knowledge of and experience in grant writing (including grant announcements, application guidance language, contracts, and policy directives) and resource development;
  • Experience in working with diverse consumer populations;
  • An ability to work with confidential material and to abide by all security protocols;
  • An energetic, highly organized, detail oriented, and self-motivated personality, with excellent critical thinking and communication skills; and
  • An ability to work well with other team members and Division staff and to promote a positive work environment.

Supervisory Responsibilities/Direct Reports:

This role provides direct supervision for one or more staff members.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis