DFR Contract Compliance Manager

The DFR Contract Compliance Manager is responsible for ensuring full compliance with all Division of Family Resources (DFR) contracts, program requirements, and federal/state regulations. This role oversees contract monitoring, vendor performance, corrective action, audit readiness, and ongoing alignment with policy, fiscal, and operational standards.

A Day in the Life:

The essential functions of this role are as follows:

• Lead contract oversight for all DFR vendor and partner agreements, ensuring compliance with state and federal requirements.
• Develop and execute comprehensive contract monitoring plans, including scheduled reviews, site visits, performance audits, and compliance evaluations.
• Identify risks, gaps, and performance issues and develop corrective action plans aligned with DFR standards.
• Serve as subject matter expert for interpreting laws, regulations, and policy changes affecting DFR contracts.
• Prepare and deliver compliance reports, audit documentation, dashboards, and executive briefings.
• Collaborate with internal teams, legal partners, and external vendors to resolve compliance issues.
• Monitor contract budgets, spending patterns, and financial compliance requirements.
• Ensure operational alignment between DFR program needs and contracted service delivery.
• Develop and maintain documentation, SOPs, training materials, and communication plans for contract compliance processes.
• Provide leadership, coaching, and development to staff involved in monitoring, quality assurance, or compliance review activities.
• Determine, analyze, identify and implement long-range objectives and specifying the strategies, KPIs, and actions to achieve them.
• Analyze operations to evaluate performance of the specific program or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
• Interpret and explain in-depth and complex policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
• Develop and implement corrective action plans to solve organizational or departmental problems.
• Prepare and present reports for approval, including those for funding or implementation of services to executive leadership.
• Develop and oversee program financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Develop and monitor program requirements to ensure it meets federal and state policies and grants compliance.
• Develop, coordinator, and deliver communication plans and communications.
• Preside over, or serve on, boards of directors, management committees, or other governing boards.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.  Ensure work adheres to quality standards, deadlines, and proper procedures.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following: 

• Experience in contract management, compliance oversight, auditing, or program administration within human services or government environments.
• Knowledge of Medicaid, SNAP, TANF, or related DFR program policies and funding structures.
• Ability to analyze complex regulatory requirements and translate them into operational procedures.
• Strong skills in performance monitoring, data-driven evaluation, and root‑cause analysis.
• Effective communication and partnership‑building abilities across agencies and vendor organizations.
• Leadership experience in supervising compliance, monitoring, or program staff.

A degree is not required.  However, at least 12 + years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.  Completion of relevant education degree(s) may substitute for equivalent years of experience.

Individuals should have the ability to perform essential functions with or without accomodations.

Supervisory Responsibilities/Direct Reports:

Difficulty of Work:

Your work is broad in scope involving many complex program elements which require critical and administrative analytical abilities. Your work assignments involve the development of new programs and procedures and an assessment and recommendation on whether to implement those already established. Guidelines are established but require broad interpretation and judgment in application and implementation.