Service Advisor/Writer
Indianapolis, IN, US, 46205
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Department of Administration (IDOA):
IDOA centrally manages activities relating to state purchasing, the vehicle fleet, state travel, real estate leases, property disposition, and the Government Center Campus, among others. In addition to agency support, the department provides assistance to minority, women, and veteran business enterprises interested in state contracting opportunities. Through its activities, IDOA helps to ensure the smooth function of state government, finding efficient and effective solutions to government-wide needs.
Salary Statement:
The salary for this position traditionally starts at $42,900.00 but may be commensurate with education or work experience.
A Day in the Life:
The essential functions of this role are as follows:
- Take incoming calls from State agencies to schedule maintenance or body shop repairs to state-owned vehicles.
- Scheduling appointments for incoming maintenance work
- Open work orders, apply appropriate line items, verify all information and time is correct when work is completed, and close work orders within 24 hours of completion of work
- Prepare estimates for vehicle repairs by applying appropriate labor hours and projected part costs
- Schedule appointments with outside vendors for subcontractor-type repairs (diesel repairs, alignments, windshield replacement, etc.)
- Coordinate outside repairs when requested by agency, when it is not logistically feasible to bring the vehicle to Fleet Service for repairs
- Direct the workflow of the shop by assigning jobs to maintenance technicians to maximize the efficiency of repairs and productivity in the shop
- Monitor all vehicles that come into Fleet Service for repairs through the preparation of an updated spreadsheet that details the location of the vehicle, the current disposition, and the projected completion date. This insures that vehicles are processed as they come in and work is not misplaced for an undetermined amount of time.
- Contact appropriate agency personnel to request approval for the necessary repairs identified
- Contact State agencies when their vehicles are due or overdue for preventative maintenance
- Coordinate and/or assist in securing towing services or repairs related to on-the-road breakdowns
- Coordinate with agency personnel on the pickup of repaired vehicles once all repairs are complete
- Assist in the daily management of DOC workers from IREF
- Coordinate and/or assist in the shuttling of vehicles to and from subcontractor repair shops
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
What You'll Need for Success:
You must meet the following requirements to be considered for employment:
- Minimum of a High School diploma, mechanic tech school a plus
- Must have a valid Indiana driver's license
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Above-average customer service skills
- Exceptional organizational skills
- Ability to perform other duties as assigned
- Working knowledge of Work Order Maintenance computer application, prefer knowledge of the Asset Works Fleet Focus M5 sy
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
