Seasonal Call Center CSR
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Department of Revenue (DOR):
Since 1947, the Indiana Department of Revenue has proudly served the people and businesses of Indiana. With more than 600 dedicated team members, we administer over 65 different tax types and process nearly $30 billion in tax revenue each year. Our commitment to excellence has earned us recognition as a Top Workplaces employer, reflecting our focus on service, integrity, and innovation.
Role Overview:
The Tax Revenue Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency, and productivity in all areas of departmental operations tax administration. Experience is preferred but not required.
This is a seasonal position. Specific dates will be discussed during interviews.
Salary:
This position starts at $22.00 per hour and may be commensurate with education and job experience.
Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
Responsibilities include:
- Enjoys learning ab out a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
- Provides best-in-class customer service to taxpaying customers by phone in a fast-paced call center environment.
- Applies knowledge acquired in training and utilizes resources to analyze and solve problems.
- Responds to a variety of tax inquiries.
- Accesses data utilizing basic computer skills.
- Communicates professionally using correct grammar, spelling, and punctuation.
- Complies with all ethical and confidentiality requirements.
This profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
What You'll Need for Success:
Credentials:
- High school diploma or equivalent.
- Ability to communicate using correct grammar, spelling, and punctuation.
Additional qualifications:
- High energy.
- Optimism, teamwork, and collaboration.
- Open, honest, and positive communication style.
- Continues to learn and improve knowledge and skills.
- Maintains a let’s get better every day, together approach.
- Team member who speaks up if you don’t understand or if you need more information.
- Ability to provide non-technical and technical customer service in person, in writing, and by phone.
- Ability to apply and understand ethics and confidentiality laws.
- Ability to analyze and solve problems using various resources.
- Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
