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Revenue & Reservations Manager

Date Posted:  Dec 18, 2021
Requisition ID:  275921

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Indiana Department of Natural Resources:

The mission of the Indiana Department of Natural Resources is to protect, enhance, preserve, and wisely use natural, cultural, and recreational resources for the benefit of Indiana's citizens through professional leadership, management, and education.



The starting salary for this position is $35,568 and may be commensurate with education and experience.

About the Job:

The Revenue & Reservations Manager serves as the position within the Division of state parks that is responsible for effectively tracking all methods of incoming revenue from all sales channels, totaling anywhere from $33M - $48M annually.  This position is also responsible for providing accurate revenue reporting to Division and Agency leadership within established timelines, resolving any discrepancies with revenue figures, and providing fiscal analysis and forecasting as requested. In addition, and related to the revenue responsibilities of this position, the Revenue & Reservations Manager is also responsible for providing ongoing support for the camping Central Reservation System (CRS) by researching campground reservations, processing refunds when needed, tracking camp gift card sales and redemption, overseeing the business rules creation and development, producing functional usage and occupancy reports, along with several other key components of ongoing administration of the CRS program.

A Day in the Life:

The essential functions of this role are as follows:

•    Retains basic knowledge of each of the state parks, reservoirs, state recreation areas, and their property-specific operations, particularly the components that are unique to each location.
•    Maintaining and building excellent working relationships in the primary work location (Central Office), and also with field staff and management from all properties that are managed within the Division of State Parks.
•    Collects, stores, maintains, and processes all revenue for the division of state parks using daily, weekly, and monthly established processes that often include checklists, Excel spreadsheets, and time-sensitive deadlines
•    Analyzes scenarios or issues that occurred in field environment to determine best solutions for revenue tracking and documentation of errors, and implementation of best practices per standard operating procedures and DNR internal audit practices
•    Prepares field guides and “how to” documentation for reservation system and revenue processes, including training as needed for field and central office staff
•    Provides ad hoc or emergency reports related to the revenue status, reservation system and campground occupancy that must be turned around quickly and accurately.  This person is relied upon heavily to have this information at their fingertips with tight deadlines.
•    Collaborates with Concession/Contract Manager and Business Services Program Manager to ensure cross-training and back-up support for point-of-sale (POS), central reservation system (CRS) and revenue processing.
•    Work with other central office staff to ensure phone and office coverage during low staffing times, including lunch periods, holidays, or other times when several people are out of the office.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

•    Associate or bachelor’s degree preferred
•    Strong problem-solving capabilities and analytical skills.
•    Extensive customer service experience is preferred.
•    Working knowledge of the organization of the agency and of state and federal agencies dealing with the programs.
•    Working knowledge of and experience with PeopleSoft Financials preferred.
•    Working knowledge of and experience with Microsoft Office products such as: Outlook, Excel, Word, PowerPoint
•    Working knowledge of accounting and budget principles
•    Extensive knowledge of all source materials and references including federal and state laws governing the programs.
•    Ability to comprehend, analyze, interpret, and correlate very technical material.
•    Ability to develop and implement new principles and policies and discern any far-reaching implications.
•    Ability to communicate concisely and effectively orally and in writing.
•    Ability to work well under pressure, changing priorities and tight deadlines for projects
•    Ability to maintain effective working relationships with federal and state agencies

Supervisory Responsibilities/Direct Reports:

This role may serve as a team lead for an assigned work group.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.  Reasonable accommodations may be made to enable individuals with disabilities to interview and to perform the essential functions of this role.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis