Program Specialist
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
About the Indiana Department of Workforce Development (DWD):
We strengthen Indiana by understanding workforce needs, aligning resources, and providing access to services that empower Hoosiers to thrive in a changing economy.
Role Overview:
This role's primary responsibilities include:
Adjudication of Deductible Income and Employment Status issues that are detected through the various Crossmatches performed. If crossmatch information received determines that there is an overpayment of benefits to claimants, yet aren’t deemed as potential fraud investigations, these issues will be adjudicated by our Crossmatch Unit Specialists.
Detection and escalation of potential claimant fraud that are detected through the various Crossmatches. These detections will be escalated to the BPC Investigations Unit, where they will perform the actual fraud investigation.
Any appeal of a completed adjudicated issue by a person holding this position is expected to see the appeal through the entire process. This includes introducing evidence to all parties involved as well as testimony representing the department at these appeals.
Adjudication of Late Voucher, Unknown Union Waivers, Work Search and AS-Alien Status issues.
Reporting of an accurate production count of adjudicated issues and time spent on other duties.
Schedule meetings, set calendar appointments, meet assigned deadlines etc.
Salary Statement:
The salary for this position traditionally starts at $37,648.00 but may be commensurate with education or work experience.
A Day in the Life:
Based upon specific program area and needs, the essential functions of this role could include:
- Serves as a claims specialist and subject matter expert for specific program area.
- Compliance: Serves as first point of contact for the overpayment division. Answers questions from individuals via phone calls or emails, ensures data is updated, and sets up payment plans. Detects potential overpayments for claimants who have wages and benefits in Indiana and/or other states. Specializes in working cases for individuals who are deceased, incarcerated, multiple claimants using same phone number, same address, same email, and same bank accounts.
- Field Operations: Makes quality determinations on applications per federal guidelines. Provides customer service and technical support to businesses and payroll/consultant firms. Assists in employer outreach and building employer penetration.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
What You'll Need for Success:
The ideal candidate in this role should minimally have either
- a High School Diploma or equivalent.
- 3 years full time experience performing administrative support, bookkeeping, office management, or related experience.
Related certifications and coursework may be considered for education or experience.
- Basic knowledge of the program area.
- Basic knowledge of state governmental administrative structure.
- Effective written and verbal communication skills.
- Organizational skills with the ability to prioritize tasks effectively and multitask.
- Ability to use Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
- Ability to work independently and in a group setting.
- Ability to provide effective and professional customer service to internal and external parties.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
Nearest Major Market: Indianapolis
