Program Director
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Department of Child Services:
Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions!
The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation:
Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination.
Vision: Every child in Indiana thrives in a safe, loving, forever home.
Purpose: Ignite hope. Cultivate joy.
Role Overview:
The Program Director assists in meeting the agency's objectives of providing more child support and financial security to families. You will assist in maintaining federal and state compliance with aspects of the child support program through processing data queries, business initiatives, and federal reporting requirements. In addition, Business Initiatives workers aid in communication between internal stakeholders at the Child Support Bureau and the other governmental agencies. They also work on special projects as assigned, including working on specialized reports. This position will work out of the Business Initiatives unit and will support and complement work that is already underway to ensure that processes are transparent and better understood across the organization, which will only serve to improve the experience for families and other stakeholders who access and use our services.
Salary:
The salary for this position traditionally starts at $47,320.00 but may be commensurate with education or work experience.
Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
Responsibilities include:
- Assist with submitting key performance indicators to ensure Child Support program effectiveness.
- Assist in developing, updating, and monitoring all Child Support policies, processes, and procedures related to the program area.
- Coordinate correspondence for information requests.
- Answer customer questions about program policies and procedures.
- Prepare and disseminate monthly and annual program reports.
- Organize program reports, enrollments, and maintain consultative services.
- Assist with monitoring compliance and making recommendations to the program to increase efficiency.
- Assist with preparing training materials and training agency employees on program requirements and usage.
- Review and assist with communication plans and communications.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
You must meet the following requirements to be considered for employment:
- a Bachelor's Degree and 1+ year of experience, or
- an Associate's Degree and 3+ years of experience, or
- at least 5+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
Related certifications and coursework may be considered for education or experience.
- Working knowledge of program subject matter obtained through experience and/or education.
- Specialized knowledge of the program area, including pertinent rules and regulations.
- Basic knowledge of all source materials and references, including federal and state laws governing the programs.
- Ability to implement new principles and policies and discern any far-reaching implications.
- Ability to communicate effectively.
- The ability to apply general rules to specific problems to produce answers that make sense.
- Ability to work effectively with a wide variety of stakeholders.
- Working knowledge of accounting and budget principles.
- Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contributions
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
