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Program Director 1

Date Posted:  May 14, 2022
Requisition ID:  344921
Location: 

Indianapolis, IN, US, 46241

 

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

 

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.

 

About the Indiana Department of Revenue:
The Indiana Department of Revenue Customer Service Department is responsible for providing service and support to Indiana Tax paying customers. This is a fabulous opportunity to join a team that has been named as an IndyStar Top Workplaces three straight years - 2019, 2020 & 2021, and where we learn, have fun, and are committed to providing Best in Class Customer Service.

 

Salary:
The salary for this position may be commensurate with education and/or experience.

 

Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

 

About the Job:

   This position will create and maintain a comprehensive educational program and curriculum for Customer Service, Payment Services, Field Representatives, and District Offices. Using extensive knowledge of training and educational methods and techniques. Effectively lead efforts in the construction of training materials and courses to meet and satisfy learning goals and/or work-related needs, as well as Facilitate classroom and web-based training for Customer Service.

A Day in the Life:

​The essential functions of this role are as follows: 

  • Establish program objectives, KPIs, and actions to achieve them. 
  • Develop, update, and monitor all policies and procedures related to the program area. 
  • Interpret and explain policies, rules, regulations, or laws to leadership or customers. 
  • Implement corrective action plans to solve program problems. 
  • Analyze, prepare, and disseminate monthly and annual program reports. 
  • Review budget and make budgetary recommendations to improve the program area finances. 
  • Ensure program requirements meet federal and state policies and grants compliance. 
  • Assist in the development and train employees or agency consultants on program requirements and usage. 
  • Coordinate and deliver communication plans and communications. 
  • Serve as a liaison between agency and other state and federal agencies. 
  • Serve on management committees or other governing boards. 
  • Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development. 
  • Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.  Ensure work adheres to quality standards, deadlines, and proper procedures.   

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.  ​

What You'll Need for Success:

This person must have the following requirements to be considered for employment: 

  • Specialized knowledge in program subject matter obtained through experience and/or education.  
  • Specialized knowledge of program area including pertinent rules and regulations. 
  • Extensive knowledge of all source materials and references including federal and state laws governing the programs. 
  • Ability to develop and implement new principles and policies and discern any far-reaching implications. 
  • Ability to communicate orally and in writing. 
  • The ability to apply general rules to specific problems to produce answers that make sense. 
  • Ability to work effectively with a wide variety of stakeholders. 
  • Working knowledge of accounting and budget principles. 
  • Ability to delegate work, set clear direction, and manage workflow. 
  • Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets. 

Supervisory Responsibilities/Direct Reports:

This role may serve as a team lead for an assigned work group.

Benefits of Employment with the State of Indiana:

 

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans;
  • Wellness program (offers premium discount for the medical plan and gift cards);
  • Health savings account, which includes bi-weekly state contribution; 
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities;
  • Deferred compensation 457B account (similar to 401k plan) with employer match; 
  • Two (2) fully-funded pension plan options; 
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave;
    • Up to 15 hours of paid community service leave;
  • Combined 180 hours of paid vacation, personal, and sick leave time off; 
  • 12 paid holidays, 14 on election years; 
  • Education Reimbursement Program;
  • Group life insurance; 
  • Referral Bonus program;
  • Employee assistance program that allows for covered behavioral health visits; 
  • Qualified employer for the Public Service Loan Forgiveness Program;
  • Free Parking for most positions;
  • Free LinkedIn Learning access;

     

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

 

Current Employee? Click here to apply.


Nearest Major Market: Indianapolis