Current Employee? Click here to apply.

Program Coordinator

Date Posted:  Jan 29, 2024
Requisition ID:  437304

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Department of Child Services:

Join a team that engages with families and children to improve lives in meaningful and significant ways. DCS engages authentically with children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Department also administers family preservation and prevention services, foster care, and child support throughout the State of Indiana. You will relentlessly pursue permanency for children and families through reunification, guardianship, adoption or support youth in making a successful transition to adulthood. While this job is difficult and may have long and sometimes unconventional hours, this is more than a job—it is a calling to improve your community and neighbors. Will you join us in supporting our Mission, Vision, and Values? 


Mission: The Indiana Department of Child Services leads the state’s response to allegations of child abuse and neglect and facilitates child support payments. We consider the needs and values of all we serve in our efforts to protect children while keeping families together whenever possible. 

Vision: Children will live in safe, healthy and supportive families and communities. 

Values: We at the Indiana Department of Child Services empower our team, in collaboration with state and local partners, to make decisions in the best interest of every child in our care by embracing: 

  • Child Safety 
  • Permanency 
  • Collaborative partnerships with foster and adoptive families 
  • Diversity, Equity, and Inclusion 
  • A culture of safety and transparency 
  • A commitment to continuous improvement 

This position traditionally starts at an annual salary of $34,216.00. Salary for this position may be commensurate with education and job experience.


Role Overview:

This Program Coordinator 5 is an essential member of the CSB Operations/Mailroom department of the Child Support Bureau (CSB) within the Department of Child Services.  This Program Coordinator 5 is responsible for multiple components of CSB’s federal reporting including processing all incoming daily mail and checks.  All mail and checks are stamped, scanned accurately, and placed into the appropriate department mail folders daily.  If the mail is not processed daily the work that needs to be completed by the different departments of the Child Support Bureau may be delayed and could result in missed payments, hearing requests, adjustments to funds, enforcement processes and overall customer service provided.  Additionally, all members of the CSB Operations/Mailroom department handle the daily courier bag process, update returned mail addresses in the child support system and attempts to remail specific documents, assist with special project mailings, and overall processes all incoming documents to CSB management and staff.  The ideal candidate will have experience in providing excellent internal and external customer service, the ability to effectively manage time, meet deadlines and general office skills.


A Day in the Life:

The essential functions of this role are as follows:

  • Compile information relative to the assigned program area.
  • Coordinate correspondence for information requests.
  • Organize and maintain current and historical files related to the program.
  • Organize program reports, applications, and maintain consultative services.
  • Maintain and organize program assets.
  • Prepare all program related training materials.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

  • General knowledge of the program area.
  • Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.
  • Ability to gather and compile program materials.
  • Ability to communicate effectively.
  • Ability to operate effectively in a group decision-making process.
  • Tact in dealing with other agency personnel and the public.
  • Basic knowledge of accounting principles.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws. 


If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].


The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis