Work for Indiana

About the Indiana Commission for Higher Education (CHE):

Created in 1971, the Indiana Commission for Higher Education (CHE, Commission) is the State's higher education coordinating agency, driven to improve economic and social mobility for fellow Hoosiers through postsecondary education and training, and is a part of Governor Mike Braun's Office of Education. The Commission also administers Indiana’s state financial aid programs, including 21st Century Scholars, which celebrates 35 years in 2025. Learn more about us at che.in.gov.

Role Overview:

The Operations Coordinator serves as the initial point of contact for the agency’s Commission members, external constituent services, and select agency partners across the state. The Operations Coordinator provides administrative support for agency operational activities and information technology support to agency staff. The Operations Coordinator is charged with having a strong understanding of the agency's programs and initiatives to enhance customer service and support staff.  This position is located in the downtown Indianapolis agency offices and is not eligible for remote or hybrid work schedule.

Salary Statement: 

The salary for this position traditionally starts at $45,000 but may be commensurate with work experience or education.

A Day in the Life:

The essential functions of this role are as follows: 

• Serve as the initial point of contact with the office; provide excellent customer service to office guests, callers to the main phone line and inquiries sent to the agency email. Assist with upkeep of agency files, including Commission staff, members, and other directories.  Assist with updates and edits to specific areas of the agency’s website.
• Provide administrative and information technology support throughout the new hire process (including seating chart updates, monitor/laptop setup, hardware requests); work closely with various departments to onboard new hires; maintain a new employee reference manual and IT how-to guides for agency staff.
• Serve as first point of contact for IT help for agency staff and operations including submission/monitoring of ServiceNow tickets, scheduling printer services and maintain printer supplies, ordering and managing IT hardware, keeping IT hardware, such as Owls and MiFis, updated for agency use, and managing business cell phones for agency Outreach Coordinators.
• Serve as an agency travel coordinator, arrange travel for agency staff and invited guests, generate and upload travel authorizations and associated travel receipts to Peoplesoft and collaborate with finance division to ensure accuracy on travel credit card and other travel expenses.
• Provide support during the planning and preparation of various agency-sponsored meetings, conferences and events including conference room reservations, parking assistance, printing of materials, and preparing Commission member paperwork.
• Serve as liaison for building management, including point of contact for building access (fobs, key codes) with landlord and serve as safety warden for the agency. Submit maintenance requests through building tenant portal and attend occasional building operations meetings.
• Serve as liaison for Cybersecurity trainings awareness as well as agency initial point of contact for certain Indiana Office of Technology (IOT) initiatives.
• Manage office supply orders and routinely stock office inventory.  Retrieve, organize and distribute office mail.
• Perform various general support duties as assigned 
   

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

What You'll Need for Success:

You must meet the following requirements to be considered for employment: 

• Proficiency in technology and Microsoft applications, Windows operating systems and standard office equipment.
• Must possess the ability to multitask and handle multiple interruptions with minimal errors; must have strong time management skills and attention to detail.
• Exceptional customer service skills; must possess the ability to troubleshoot and resolve issues.

Related work experience or advanced education related to communications, human resources, information technology, or business management background preferred. 

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

   

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.