Ombudsman Asst. Director
Indianapolis, IN, US, 46204
Work for Indiana
Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.
At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.
Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.
About the Indiana Department of Administration (IDOA):
IDOA helps to ensure the smooth function of state government, finding efficient and effective solutions to government-wide needs.
For additional information on the Ombudsman Bureau, please review their website here: https://www.in.gov/idoc/divisions/ombudsman/
Salary Statement:
The salary for this position traditionally starts at $47,320 but may be commensurate with education or work experience.
Role Overview:
As the Assistant Ombudsman you will be the first point of contact at the Bureau. You will be responsible for working independently to keep all records accurate and up to date in a fast – paced environment. You will research policy, synthesize and process information and draft correspondence.
A Day in the Life:
The essential functions of this role are as follows:
- Provide support to the Ombudsman Director.
- Draft correspondence and reports.
- Coordinate schedules, and relative activities.
- Make recommendations based on research and analysis.
- Serve as an intake officer such as opening new files, reviewing complaints, researching history, and required level of ombudsman intervention.
- Evaluate facts and interpret policies, procedures, and guidelines specific to the Ombudsman office.
- Maintain various databases kept by the Ombudsman office, develop enhancements to ensure greater consistency, efficiency, and efficacy.
- Create specialized reports and statistics from various databases.
- Manage the Ombudsman office filling and tracking systems.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
What You'll Need for Success:
The ideal candidate in this role should minimally have either
- at least 5+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
Related certifications and coursework may be considered for education or experience.
- Advanced knowledge of pertinent laws, statues, regulations policies and guidelines governing the state agency.
- Experience working with diverse populations.
- Skill in conducting investigations, mediation, and dispute resolution, in the use of computer and applicable software, and in the use of interpersonal techniques.
- Ability to conduct initial intake interviews and investigations.
- Ability to analyze and prepare documents, reports, and correspondence.
- Ability to maintain cooperative work relationships.
- Ability to interpret and explain complex statues, regulations, policies, and guidelines.
- Ability to prioritize and manage competing deadlines and statutory requirements.
- Excellent verbal and written communication skills.
- Exceptional problem solving and critical thinking skills.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
Nearest Major Market: Indianapolis
