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Office Support Clerk

Date Posted:  Jan 8, 2022
Requisition ID:  244183

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Indiana Department of Workforce Development (DWD):   

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth. 


Salary and Work Location: 

This role is typically filled with a starting salary of $25,766. This position is located at the Department of Workforce Development office in Indianapolis.


About the Job:

As the Office Support Clerk, you will serve as a receptionist/records clerk within the Appellate division of the Indiana Department of Workforce Development, Indianapolis Central Office.  You will answer telephone calls and respond to inquiries on a variety of matters, such as the status of pending cases, administrative and court rules, appeal procedures as well as general UI administrative rules and procedures.  You will also be responsible for the management of case files that are maintained in the appeals department.

A Day in the Life:

The essential functions of this roles are as follows:


  • Answer all calls coming into main line of Appeals Department 
  • Track all incoming and outgoing files in the Appeals Department
  • Review and batch faxed appeal requests to be imaged into Uplink. 
  • Distribute acknowledgment sheets, continuance requests, subpeona requests, exhibits and other documents recevied via fax for scheduled hearings to appropriate judge and/or clerk for processing  
  • Handle payments received for hearing recording requests
  • Burn hearing recordings upon request
  • Log all reinstatement request on Excel spreadsheet; Log Remand cases received from Review Board
  • Assemble new case files for Administrative Law Clerks, Liability/Fraud clerks and Appellate Resolution staff
  • Review and distribute APHEV and Return Mail Work items to appropriate Adminstrative Law and Liability/Fraud Specialist clerks 
  • Create labels for case files
  • Store closed files appropriately in file area
  • Pull files upon request
  • Perform a monthly record pull of older case files to store at offsite records facility. 
  • Lift and carry boxes weighing at least 50 lbs. 
  • Receive, review and distribute mail, FedEx, UPS packages delivered to the department
  • Perform interoffice mail runs.   
  • Ship packages to outstation coordinators/judges using FedEx and/or UPS


The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.


Reasonable accommodations may be made to enable individuals with disabilities to interview and to perform the essential functions of this role.

What You'll Need for Success:

  • One (1) year clerical or related experience or accredited college training in a related field.
  • Practical knowledge of office organization, accepted clerical procedures and management of bookkeeping or record keeping system;
  • Basic knowledge of computer procedures;
  • Ability to compose technically accurate correspondence and reports using correct grammar, spelling and punctuation;
  • Ability to work independently in solving problems, ensuring compliance with regulations, ensuring smooth work flow and generating required work as appropriate;
  • Ability to work under pressure and to practice diplomacy, tact and courtesy;
  • Ability to attend to detail and maintain accuracy and confidentiality;
  • Ability to read resource material, extract appropriate information and apply as needed.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 
  • DWD GOAL (Go Out and Learn) Tuition Assistance Program - Eligible employees have access to up to $5,000 in tuition assistance per fiscal year 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis