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Nurse Aide Investigator

Date Posted:  Jun 24, 2022
Requisition ID:  350601

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


Next level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Indiana Department of Health (IDOH):


IDOH promotes, protects, and improves the health and safety of Hoosiers.  We seek to help every Hoosier to reach optimal health regardless of where they live, learn, work, or play.  We value equity, communication, innovation, and integrity.




This position typically starts at $47,476 annually and may be commensurate with education and experience.


About the Job:


This professional position’s primary responsibility will be to conduct Certified Nurse Aide (CNA), Qualified Medication Aide (QMA) and Home Health Aide (HHA) complaint investigations throughout the state and conduct onsite surveys of nurse aide training programs. The training includes federal and state survey protocols and procedures, including Principles of Documentation, federally mandated training programs, IDOH policies and procedures, Long Term Care/Acute Care Divisions policies and procedures.  The training also includes the arranging for initial computer usage training (PeopleSoft time records, Outlook and ASPEN), travel requirements, ethics training (online), and field observations in coordination with Training Manager, as needed.  This position also requires the performance of surveys for Long Term Care/Acute Care health facilities.

A Day in the Life:


​The essential functions of this role are as follows: 

  • Conduct investigations of CNA/QMA/RHHA following established policies and guidelines.
  • Conduct surveys for CNA/QMA training sites, including initial, biennial, and follow-up and complaint investigations, complete reports and submit required paperwork.
  • Document findings on the survey report in accordance with Principles of Documentation and submit reports within the required timeframes; organize and submit packets according to policy, if applicable.
  • Prepare for and testify in legal proceedings.
  • Assist with training new surveyors to enable the surveyor to perform surveys according to Federal and State protocols and procedures and also successfully complete the federally mandated training/testing within the first 12 months of employment.
  • Orient new surveyors on IDOH policies and procedures and Long Term Care/Acute Care Division policies and procedures.
  • Work with Training Manager, Long Term Care/Acute Care area supervisors and managers to identify needs for surveyor staff training and orientation of new surveyors, based on changes in federal and state protocols, results of federal surveys and performance standards, needs assessments and Division Director, Survey Manager and Area Supervisors concerns.
  • Conduct on-site surveys using federal and state protocols and procedures to identify deficient practices in the provision of healthcare and related services.
  • Conduct on-site investigations of complaints within the required timeframes using federal and state protocols and procedures to identify deficient practices in the provision of healthcare and related services.
  • When functioning as a member of a team, communicate observations and findings with other team members and the team leader; complete survey tasks as assigned and according to survey protocols; and assist team members as needed.
  • Assist with staff meeting including identifying needed topics or training needs, obtaining speakers, developing and/or presenting topics, assisting with copying needed information, assisting with set-up, assisting with clean-up and assisting with AV equipment as needed.
  • Represent IDOH in a professional manner.
  • Complete administrative duties including, but not limited to: travel vouchers, PeopleSoft time records, phone logs, schedules, checking and responding to e-mails, and computer updates.
  • Ensure federally mandated training programs (web cast, online, satellite broadcast, etc) are incorporated and viewed during training/orientation for new staff and also at staff meetings.


The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.   

What You'll Need for Success:

  • Specialized knowledge of principles of nursing practices and standards of care
  • Specialized knowledge of state licensure and federal certification requirements
  • Knowledge of survey and investigative procedures and the ability to conduct surveys, inspections, interviews, observations, and investigations
  • Ability to present/instruct on information in an organized, clear, understandable and professional manner
  • Ability to assess an individual’s understanding of information
  • Good communication skills including active listening and interview techniques
  • Ability to identify potential adverse health and safety conditions
  • Ability to plan and organize to ensure timely completion of survey and administrative responsibilities
  • Good writing skills
  • Ability to learn investigative techniques needed to complete a thorough investigation, including but not limited to, conducting interviews, reviewing medical records and other documentation, and making observations
  • Ability to utilize computer equipment and software to enter, retrieve and manipulate data
  • Ability to create training/instructional materials, including but not limited to, handouts, power points, flow charts
  • Ability to travel providing own transportation and including overnight and/or out of state travel
  • Ability to ambulate, bend and lift at least 25 pounds on a regular basis
  • Ability to work before and after normal work hours, including weekends and holidays
  • Ability to be professional and maintain composure under stressful situations
  • Commitment to the public health mission of protecting the health, safety, rights, privacy and well-being of individuals in health facilities
  • Licensed, Registered Nurse, in good standing in the State of Indiana
  • Minimum of one year nursing experience and successfully completing the SMQT


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
  • Wellness program (offers premium discount for the medical plan and gift cards);
  • Health savings account, which includes bi-weekly state contribution; 
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities;
  • Deferred compensation 457B account (similar to 401k plan) with employer match; 
  • Two (2) fully-funded pension plan options; 
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave; 
    • Up to 15 hours of paid community service leave;
  • Combined 180 hours of paid vacation, personal, and sick leave time off; 
  • 12 paid holidays, 14 on election years; 
  • Education Reimbursement Program;
  • Group life insurance; 
  • Referral Bonus program;
  • Employee assistance program that allows for covered behavioral health visits; 
  • Qualified employer for the Public Service Loan Forgiveness Program; 
  • Free Parking for most positions;
  • Free LinkedIn Learning access;


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis