A Day in the Life:

• Provide technical support and maintenance to Senior Technical Support Associate and System Administrator as needed. 
• Participate in meetings with IOT (Indiana Office of Technology) to assist with system, Help Desk and other related issues.
• Assist with the design, configuration and implementation of network hardware and software in accordance with approved security policies, standards and the direction of the Information Security Officer.
• Assist in management of routers, switches, servers and firewalls.  May assist in applying updates as needed.
• Assist in regular monitoring of the network equipment and systems.  May assist in making recommendations or installation of updates to ensure continued operation.  May assist in installation of security, operating system patches and software upgrades.  May provide file server maintenance and troubleshoot problems with network equipment.
• Assist in administering the Cisco firewall platform, including access control, NAT, VPN and intrusion-prevention policy.
• Assist in maintaining high-availability firewall pairs (active/standby failover or clustering) including keeping peer units at matching versions, monitoring failover health, and performing scheduled failover tests and low-downtime upgrades.
• Assist in designing and maintaining secure, segmented network architecture (VLANs and security zones) that separates critical business systems, management, user, guest and third-party traffic.
• Assist in administering the Cisco wireless environment including WPA2/WPA3-Enterprise authentication, isolated guest networks, and rogue access point detection.
• Provide administrator support to users of internal systems including Dynamics GP, 1099 and other systems as needed.
• Assist in supporting end users experiencing problems with hardware, operating system, application, connectivity or other technical issues.
• Create and maintain existing documentation as it relates to network configuration, network diagrams, VLAN and processes
• May assist in interacting with office copier/fax provider and maintaining inventory of printer cartridges;
• Assist in maintaining intrusion detection / intrusion (IDS/IPS) prevention software, regularly applying software updates to that and reviewing logging events.
• Assist in ensuring that the Lottery complies with industry requirements as prescribed by the governing body of state lotteries and assists in annual compliance certification responses and bi-annual on-site audits by this entity.  May also participate in bi-annual independent Security audits.
• Assist as a resource with end-user general laptop and hardware/software or mobile device issues that arise in day-to-day operations.
• May serve in an “on call” rotation averaging up to seven (7) days per month for off-hours needs.
• Supports the confidentiality, integrity and availability of information and the overall security framework in an effort to uphold the integrity of the Lottery.
• Perform other tasks as assigned.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
 

What You'll Need for Success:

• Bachelor’s degree with coursework in computer science and information technology from a four year college or university, or equivalent combination of education and experience;
• CompTIA Security+ or an equivalent security certification preferred;
• Cisco’s CCNA/CCNP (or similar designation) preferred;
• Proven experience in a system and/or network administrator role preferred;
• Ability to collaborate effectively with multiple stakeholders;
• Knowledge of DNS lookup, IP addressing and Subnetting, Default Gateway, NAT and Private IP addressing;
• Hands-on experience in networking, routing and switching, including firewall administration (Access Rules/NAT Rules) and understanding of network tunnels preferred;
• Knowledge of monitoring tools and utilities preferred;
• Experience interacting with a SIEM or SOC for auditing event logs preferred;
• Experience with implementing and maintaining network security controls, logging, IDS/IPS preferred;
• Experience with Cisco Firewall configuration preferred;
• Experience with Cisco wireless controllers and access points preferred;
• General laptop hardware and software support skills with Windows-based devices and Microsoft Office products;
• General server hardware and software support skills with Microsoft Office products including administering systems such as Great Plains preferred;
• General mobile device support skills for iOS and Android devices; and
• Ability to learn quickly and support things such as the Lottery’s SFTP servers (VShell software). 

Supervisory Responsibilities/Direct Reports: