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Medical Surveyor 3 - Complaint and Incident Intake

Date Posted:  Jan 6, 2022
Requisition ID:  298821

Indianapolis, IN, US, 46227


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Indiana State Department of Health (IDOH):
The Indiana State Department of Health’s mission is to promote and provide essential public health services for a healthier and safer state.


The salary for this position traditionally starts at $36,374 but may be commensurate with education and/or experience.

About the Job:

This position receives complaints and initiates the complaint investigation survey process for the Intermediate Care Facilities for Individual with Intellectual Disabilities (ICF-IID), Long Term Care (LTC), and Acute Care (AC) programs.

A Day in the Life:

The essential functions of this role are as follows: 

  • Receives complaint calls and returns messages timely which begins the investigative process of a complaint.
  • Evaluates and analyzes the complaint information received from the complainant either by phone, IDOH redcap, e-mail, fax, or written document in relation to federal and state rules and regulations.
  • Enters information received into the applicable computer systems in a timely manner.
  • Provide resource information and make appropriate recommendations to the complainant.
  • Reviews the complaints and determines priority following the Centers for Medicare and Medicaid Services (CMS) regulations and State Rules when applicable.
  • E-mails timely the complaint and other appropriate documentation to the complaint surveyor and area supervisor.
  • Review incidents obtained through the Gateway to determine if they need referrals to the area supervisor, Life Safety Code (LSC), Registry, etc. 


The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.  

What You'll Need for Success:

  • Licensed Practical Nurse or bachelor’s degree from an accredited college or university required. 
  • Knowledge of principles of nursing practice and standards of care helpful.
  • Knowledge of, or ability to learn applicable federal regulations and state rules as they relate to the allegations in complaints.
  • Good communication skills including active listening and interview techniques.
  • Ability to be professional and maintain composure under stressful situations as it relates to disgruntled and emotional callers.
  • Commitment to the public health missions of protecting the health, safety, rights, and wellbeing of those in any acute or long term care setting.
  • Ability to utilize computer programs and office equipment necessary to the complaint process.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis