Manager, Small Business Operations
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About Indiana Economic Development Corporation:
Bring your biggest and boldest ideas to life as an employee of the IEDC. We are a fast-paced and forward-thinking team charged with pursuing economic development opportunities for current and future Hoosiers in our state and around the world. Our culture embodies the spirit of being bold and working collaboratively to create the economy of the future.
The IEDC is organized as a public private partnership led by the Secretary of Commerce and governed by a board chaired by the Governor of Indiana.
The Indiana Economic Development Corporation has been recognized as one of the 2023, 2024, and 2025 Top Workplaces by Indianapolis Star.
Role Overview:
The Small Business Operations Manager is responsible for assisting the Director of Small Business in financial management, operations, and administration of small business programming and initiatives, including the Indiana SBDC.
Salary Statement:
The salary for this position is $63,787 - $66,000.
A Day in the Life:
Operations:
- Develop, implement and maintain operational processes including but not limited to onboarding/off-boarding, monthly reporting, annual compliance, and network operation policies and procedures
- Oversee monthly quality control, analysis, and tracking of performance metrics by regional offices for reporting and troubleshoot regional questions regarding MIS input and usage
- Oversight for client, host and stakeholder satisfaction surveys and reporting
- Identify best practices and improve internal systems with an eye toward future needs and budget realities
Financial:
- Review, process, and monitor contractor invoices and monthly financial packets from regional offices for submission to state and federal funders
- Maintenance and review of Program Income Reports for Regional and Statewide offices
- Evaluate income monthly, compare against deposits into Program income account, and provide necessary documentation for reimbursement of activity
Administration:
- Assist in completion of grant proposals, including narrative and budget
- Assist in completion of annual regional office performance and financial reviews
- Generation of monthly, quarterly, semi-annual, and annual reports for funders, stakeholders, and resource partners, including, but not limited to the U.S. Small Business Administration, the Indiana Economic Development Corporation, and regional hosts, including universities and chambers. These reports include metrics/performance updates; uploads to the federal government on quarterly advising activity, and tracking delivery of workshops, confirming sessions and attendance
- Support planning and execution of events and meetings, including locations, logistics, agendas, etc.
- Lead monthly calls, reviewing performance data and other special projects to assist in achievement of performance goals
- Assist with implementation of strategic plan
- Become proficient in Neoserra customer relationship management system and serve as the local subject matter expert for the Network, providing guidance and acting as the go-to resource for training, troubleshooting, and best practices.
What You'll Need for Success:
Education:
- Minimum: Bachelor's Degree in public administration, business or other directly related field
Experience:
- Minimum: 2 years of experience in administrative/financial management; significant computer experience, including MIS systems, using Microsoft Office
- Preferred: Public sector or grants management, knowledge of organizational tools
Core Competencies:
- Results Focused - executes strategy and takes accountability for group results
- Business Acumen - practical application of business operations, including finance, operating control systems, human resource management, marketing, public relations
- Decision Making and Judgment -the ability to look at complex issues and problems, analyze the data, determine appropriate solutions and make decisions that support the strategic direction
- Administration - budget, staffing and operational management
- Attention to Detail - ability to develop and review complex documents to ensure error free quality
- Compelling Communication - ability to effectively articulate ideas in written communications and oral communications
- Staff Orientation - select, develop and manage associates
- Influence - ability to persuade individuals at all levels to buy into concepts and direction
- Profit Conscious - manages allocated resources to attain optimum bottom line results
- Initiative -takes action on problems or opportunities without being prompted
- Energy - stamina to meet the demands of the work environment
- Independent Contributor - works independently, is self- motivated, goal oriented, can meet deadlines without significant supervision
- Leadership Focus - desire and willingness to coach and develop others
- Fast Paced and Diverse - wants a job that changes day to day with a variety of tasks and interactions
- Continuous Learner -wants to continuously gain new knowledge, approaches, and experience
- Entrepreneurial Spirit - looks at the business as their own and continues to develop and improve it
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 160 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 16 hours of paid community service leave
- Combined 192 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
