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MCS Supervisor

Date Posted:  Sep 22, 2022
Requisition ID:  393903

Indianapolis, IN, US, 46241


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and perform the essential functions of a role.



About the Indiana Department of Revenue:
The Indiana Department of Revenue Customer Service Department is responsible for providing service and support to Indiana Tax paying customers. This is a fabulous opportunity to join a team that has been named an IndyStar Top Workplaces three straight years - 2019, 2020 & 2021, and where we learn, have fun, and are committed to providing Best in Class Customer Service.



The salary for this position may be commensurate with education and/or experience.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Job:

As the Business Administrator, you will be responsible for providing program assistance involving diversified administrative and policy services.  

A Day in the Life:

The essential functions of this role are as follows: 

  • Resolve issues related to one or more agency program areas. 
  • Provide guidance and deliver program assistance to businesses, agencies, and individuals obtaining varying services. 
  • Evaluate the customers’ needs and determine the feasibility of requests and what restrictions may exist. 
  • Contact businesses, individuals, and other local, state, or federal agencies to confirm or collect information and/or to respond to requests for information. 
  • Interpret and apply agency or state policies, regulations, and procedures related to the program to ensure accuracy, completeness, and conformance to program requirements. 
  • Issue the proper documentation, registrations, permits, licenses, or other operating authorizations. 
  • Investigate, research, analyze, and present policies, processes, legislation, regulations, and rulings related to the program for the resolution of more complex issues. 
  • Provide guidance, and training, and serve as a program resource to staff, other agency personnel, public and private business partners, and the general public. 
  • May be required to prepare and provide testimony as a witness during administrative hearings related to an agency program​. 

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.  

What You'll Need for Success:

You must meet the following requirements to be considered for employment: 

  • Specialized knowledge of program area, including pertinent rules, regulations, terminology, and related computer applications. 
  • Extensive knowledge of agency policies, procedures, and guidelines. 
  • Experience in analyzing customer inquiries or issues, applying criteria/regulations, and determining solutions or fees. 
  • Ability to understand basic to intermediate accounting principles, methods, practices, and procedures. 
  • Ability to establish and maintain effective relationships with various governmental agencies and the general public. 
  • research ability, investigate and analyze specific topics related to the program. 
  • Effectively communicate both orally and in writing. 
  • Ability to maintain the strictest confidentiality. 
  • Proficiency in Windows software products. 

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers a premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis