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Licensing and Compliance Clerk

Date Posted:  Aug 5, 2022
Requisition ID:  386881

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.

About the Secretary of State, Securities Division:

The Indiana Secretary of State, Securities Division (“Division”) is responsible for regulating the securities industry in Indiana. The primary mission of the Division is investor protection. Consistent with that mission, the Division encourages capital formation and business development in the Hoosier state by maintaining the integrity of the securities market


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Job:

Licensing & Compliance Clerks serve as the front-line for all Auto Dealer Services Division customers. Clerks handle all aspects of dealer license applications and dealer license plate requests, including receiving and properly applying required fees.  Clerks communicate with dealers and applicants related to the licensing process, receive and enter dealer complaints, assist with the distribution of ADSD mail, and perform general filing tasks.

A Day in the Life:

The essential functions of this role are as follows:

  • Perform licensing and certification for dealers(vehicle, watercraft, manufacturers, distributors, transfer, and automotive salvage recyclers) in accordance with I.C. 9-32;
  • Perform annual renewals (online and hard copy) for dealers assigned to the clerk's specific area. This includes reviewing for completeness and data entry functions;
  • Process initial applications for all dealer types, received both online and hard copy. This includes reviewing for completeness and data entry functions;
  • Updating of bond and insurances coverage. Dealers are required to have valid bond and insurance coverage, if not valid dealer license is suspended;
  • Processing of changes to the license (change of location, name, owner and entity; request for additional plates; request for off-site sales);
  • Respond to phone, email, and fax inquiries within a 24-hour time frame;
  • Perform general office duties including, but not limited to: faxing, copying, scanning, and filing;
  • Operate and maintain office machinery including copiers, fax machines, and printers; and
  • Provide exceptional customer service while working and communicating.


The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. Reasonable accommodations may be made to enable individuals with disabilities to interview and to perform the essential functions of this role.

What You'll Need for Success:

  • High School diploma or equivalency required; college degree preferred.
  • Strong organization and time management skills.
  • Previous experience with administrative duties in an office setting preferred.
  • Must be able to multi-task and possess a working knowledge of Microsoft Office.
  • Demonstrates ability to communicate professionally via e-mail and telephone; previous customer service experience preferred.
  • Works well in a teamwork environment where workload is shared and responsibilities often overlap.
  • Previous experience in a customer service and/or administrative role preferred.
  • Bilingual candidate preferred.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis