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Lead Claims Rep

Date Posted:  May 9, 2022
Requisition ID:  353005

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Hoosier Lottery:  
The mission of the Hoosier Lottery is to return maximum net income to the state in a socially responsible manner. By embracing our core values, we are better able to live up to our mission. Our core values are: 
  • Have a passion for excellence 
  • Be customer and consumer-centric 
  • Operate with the highest level of integrity 
  • Foster creativity, teamwork, and collaboration 
  • Commit to the growth and development of our team 



The starting salary for this position begins at $42,000 and may be commensurate with education and experience.


About the Job:

The Hoosier Lottery Claims Representative will assist customers with the claims process of Hoosier Lottery prizes, questions related to Hoosier Lottery products and other duties as needed.  The individual will work 37.5 hours per week at the Headquarters location.

A Day in the Life:

The essential functions of this role are as follows:

  • Greet customers upon arrival in the Prize Payment Center;
  • Process walk-in and mail-in claims daily;
  • Lead representative regarding all mail-in claims;
  • Lead representative on state archive boxing;
  • Ensure all proper documentation is presented prior to claim processing;
  • Create, log and send written correspondence to all winners that present tickets that cannot be paid;
  • Ensure all problem tickets are logged, reports created and forwarded to the Security Department;
  • Maintain the Manual Check Log and ensure it is submitted to the Accounting Department weekly;
  • Assist with 2nd Chance winner notification process;
  • Process 2nd chance winner claims when presented;
  • Sell lottery products daily including scratch and draw game products;
  • Assist with the nightly closing process to balance out cash, ticket inventory, etc.;
  • Ability to lift 25 pounds.

What You'll Need for Success:

  • 48 college credit hours completed or 5+ years experience in a related field.
  • Excellent customer service skills.
  • General knowledge of and ability to operate a telephone and cash register.
  • Strong knowledge of clerical procedures, methods, and principles.
  • Proficient in office software, including Microsoft Outlook, Microsoft Excel and Microsoft Word.
  • Proficient with office equipment including computers, fax machines, and scanners.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans;
  • Wellness program (offers premium discount for the medical plan and gift cards);
  • Health savings account, which includes bi-weekly state contribution; 
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities;
  • Deferred compensation 457B account (similar to 401k plan) with employer match; 
  • Two (2) fully-funded pension plan options; 
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave; 
    • Up to 15 hours of paid community service leave;
    • Combined 180 hours of paid vacation, personal, and sick leave time off; 
    • 12 paid holidays, 14 on election years; 
  • Education Reimbursement Program;
  • Group life insurance; 
  • Referral Bonus program;
  • Employee assistance program that allows for covered behavioral health visits; 
  • Qualified employer for the Public Service Loan Forgiveness Program; 
  • Free Parking for most positions;
  • Free LinkedIn Learning access;


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis