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LAN Support Technician

Date Posted:  Sep 11, 2019
Requisition ID:  3893

Indianapolis, IN, US, 46219

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


About Indiana Department of Transportation

The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state’s quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you.


This position starts at a minimum salary of $41,574


The LAN Support Technician monitors and responds to complex technical hardware and software problems utilizing a variety of hardware and software testing tools and techniques.  This role provides technical advice to ensure the development of server hardware specifications. 

Essential Job Responsibilities:

The essential functions of this role are as follows: 

  • Installs network software/hardware;
  • Trains users on network software/hardware;
  • Provides problem solving or determination and support to ensure proper escalation during periods of outages;
  • Provides internal analysis during periods of degraded system performance;
  • Performs studies to define solutions;
  • Provides integrated customer support to all users on hardware/software problems;
  • Attends all meetings involving server hardware;
  • Provides interface with vendor support services groups;
  • Assists in the evaluation of vendor products to determine which best meets needs;
  • Presents information to management regarding purchase of hardware, software and modem equipment;

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time. 

Preferred Experience:


  • Extensive knowledge of network PC/LAN communications hardware/software;
  • Extensive knowledge of local area network concepts;
  • Extensive knowledge of computer programming including computer languages and testing of programs;
  • Extensive knowledge of equipment used;
  • Extensive knowledge of most recent technical developments in the hardware field;
  • Ability to read and understand complicated technical manuals on hardware, software, database design and database administration;
  • Effectively communicate, both orally and in writing;
  • Considerable knowledge of network operating systems in use by Indiana State Government;
  • Considerable knowledge of networking protocols.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis