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Intake Specialist Supervisor

Date Posted:  Nov 8, 2019
Requisition ID:  27286

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


About the Department of Child Services:


DCS protects children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Department also administers child support, child protection, adoption and foster care throughout the State of Indiana. 


Mission:  The Indiana Department of Child Services engages with families and collaborates with state, local and community partners to protect children from abuse and neglect and to provide child support services.

Vision: Indiana children will live in safe, healthy and supportive families and communities.

Values: Respect, Prevention, Safety, Stability, Permanency, Responsibility, Accountability, Continuous Improvement


Hire Salary:

This position typically hires at the minimum salary for external candidates, which is $46,124.


*This position is open to candidates statewide and the location will be determined once a candidate is selected.*


About the Job:

Position serves as an Intake Supervisor in the Child Abuse Hotline and is responsible for supervising the front-line Hotline staff that receive and assess allegations of child abuse and neglect.  Position reports to the Child Abuse Hotline Deputy Director.

A Day in the Life:

The essential functions of this role are as follows:

  • Supervises and prioritizes work of Child Abuse Hotline staff responsible for receiving and assessing allegations of child abuse or neglect.
  • Consults with Child Abuse Hotline staff in gathering information, assessing for imminent risk of harm, prioritizing risk, categorizing, determining cause and effect, communication methods, and statutory requirements.
  • Provides timely responses to Hotline staff requesting guidance, in order for staff members to respond to and make determinations regarding allegations of child abuse and neglect.
  • Provides direction regarding determination of allegation reports, prioritization of risk, and review of “after-hour” reports that require on-call notifications to ensure the safety of the children. 
  • Reviews and determines the need to release after-hour reports and notifies appropriate on-call staff.
  • Provides periodic reports regarding Child Abuse Hotline activities and operations.
  • Performs quality assurance checks through monitoring of calls taken and documentation prepared by Child Abuse Hotline staff.
  • Monitors calls and correspondence to ensure staff follow appropriate laws, policies, procedures.
  • Reviews screened out calls.
  • Responds to questions and concerns from agency staff and reporting sources.
  • Assists Regional Managers and Local Office Directors with concerns that arise beyond the scope of the Child Abuse Hotline.
  • Monitors and, when necessary, adjusts Child Abuse Hotline staffing levels based on operational needs.
  • Responds to internal and external customers regarding questions or concerns that involve the Child Abuse Hotline.
  • Assists in establishing Child Abuse Hotline policies, procedures, and long-term goals and objectives.
  • Establishes effective working relationships with staff in DCS local offices.

Studies and remains current on relevant Federal and State laws, policies, and procedures

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You Need for Success:
  • Bachelor’s degree is required.  (At least 15 semester hours or 21 quarter hours in Child Development, Criminology, Criminal Justice, Education, Healthcare, Home Economics, Psychology, Guidance and Counseling, Social Work, or Sociology required.)
  • Master’s degree preferred.
  • BSW and/or MSW degree preferred
  • Work experience as at the Child Abuse & Neglect Hotline.
  • Experience in child welfare, social work, or social services relating to children and/or families. 
  • Experience in an administrative, managerial, or supervisory capacity.
  • Must have ability to:
    • Recognize indicators of abuse and neglect.
    • Analyze needs, determine program outcomes, and analyze effectiveness.
    • Balance authority to protect children while balancing the rights of the parents.
    • Analyze verbal and written information to determine risk to the child.
    • Communicate effectively and actively listen to others.
    • Remain calm and clear-headed in crisis situations.
    • Maintain professional boundaries.
    • Supervise and direct work flow.
    • Provide supportive leadership to staff.
    • Plan, organize, and coordinate work assignments.
    • Navigate computer and data programs and systems.
    • Enter, retrieve, and edit/update data in the call center automated information system.
    • Be flexible with work schedule.
  • Must have knowledge of:
  • Federal and State child welfare laws, policies, procedures, and practices.
  • Juvenile court procedures and legal documents.
  • Legal issues and social work principles that effect child welfare practice.
  • DCS programs and processes.
  • Crisis intervention protocol.
  • Conflict resolution techniques.
  • Community resources statewide.
  • Normal child development stages, processes, and milestones.
  • Potential effects of cultural differences on family dynamics.
  • Physical and behavioral indicators of abuse, neglect, and mental health disturbances.
  • Appropriate interventions for a variety of behavioral, developmental, and psychological symptoms.
  • The Indiana Department of Child Services is a drug free work place.  Candidates are subject to pre-employment and random drug/alcohol testing.
Supervisory Responsibilities/Direct Reports:
This role provides direct supervision for one or more staff members.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis