Innovation Intern

About the Job:

The Process Improvement Intern will work directly with the Office of Judicial Administration staff to map, analyze, and optimize operations across various judicial agencies, including the Appellate Clerk's Office. This role bridges operations management theory and public sector administration by transforming real-world workflows into streamlined operations and actionable training materials. The intern will assist in facilitating stakeholder workshops, analyzing operational data, and developing sector-specific case studies and learning examples. Ideal candidates are graduate or advanced undergraduate students in Business (Operations Management/Logistics), Public Administration, Law, or Industrial Engineering who want hands-on experience applying Lean, Six Sigma, and Theory of Constraints concepts within a judicial and administrative environment.

A Day in the Life:

• Support Workshop Facilitation: Assist in preparing and documenting "as is" and "to be" process mapping workshops with stakeholders from various judicial and administrative agencies. 
• Develop Tailored Learning Examples: Translate core operations management and continuous improvement concepts into customized, practical training examples covering court and administrative topics (e.g., case analysis flow, service requests, document processing, and internal agency workflows). 
• Identify Process Bottlenecks: Analyze workflow data to help agency teams reduce waste, minimize variability, and optimize process bottlenecks within both administrative and court operations. 
• Create Process Visualizations: Collaborate with the Office of Innovation to transform workshop findings into clear pictures, flowcharts, and diagrams. 
• Manage Knowledge Repository: Build and maintain a Microsoft Teams site to compile homework, data examples, and documentation generated by project teams. 
• Draft Seminar Materials: Draft and organize documentation to be used in future training seminars designed to teach staff foundational process improvement principles. 
• Engage with Stakeholders: Meet with administrative staff, clerks, and legal professionals to understand the unique requirements, operational steps, and edge cases of judicial branch workflows. 

What You'll Need for Success:

Integrity

• Use tact and diplomacy when dealing with the needs, problems, or concerns of staff, outside agencies, and the public.
• Exercise discretion in handling confidential information.

Professionalism

• Interact with all persons in a respectful manner, maintain business-like appearance, and promote harmony in the workplace
• Interact with executive branch agencies, federal agencies, and judicial officers in a manner that promotes confidence and respect in the Office of Judicial Administration

Communication

• Communicate information accurately, clearly, and confidently in both verbal and written correspondence. 

Critical Thinking

• Objectively evaluate relevant information and develop recommendations to solve problems and think critically.

Attention to Detail

• Follow through on tasks, pay attention to details, and work independently to complete a project or assignment.

Time Management

• Manage time and multiple assignments with conflicting priorities and changing timelines to meet deadlines.

Using Computers and Technology

• Learn and adapt to new technologies within the Microsoft Suite as well as Supreme Court systems.