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Indexer / Data Capture

Date Posted:  May 7, 2022
Requisition ID:  280865

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Indiana Department of Workforce Development (DWD):   

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth. 



This role is typically filled with a starting salary of $26,702.


About the Job:

As an Indexer / Data Capturer, you will be responsible for the accurate indexing and researching of imaged reports, forms, contributions, correspondence and other documents in support of the Data Capture Imaging Workflow project.  Imaged documents are received from scanned hardcopy items, faxes from both external agency customers and internal customers.  The Indexing unit is directly responsible for formatting and assigning required tracking data to the imaged documents which become reference tools and work items in the Uplink database where they are further processed by the appropriate agency unit.  In this capacity, you will perform the essential processing functions necessary to supply the work to a majority of the agency’s units. The entire Uplink workflow process begins at this phase and all subsequent processes are directly impacted by the coordination, accuracy and efficiency of work performed at this initial phase.

A Day in the Life:

The essential functions of this role are as follows:


  • Index imaged documents by accurately confirming the data on the imaged document and keying the data into the appropriate required field of the iEditor program (Employer Account Number, FEIN, Social Security Number, etc.);  
  • Immediately report any system malfunctions, faulty office equipment, or shortages in supplies necessary to complete the daily work to the Director; 
  • Recommend training or changes in procedure to the Director when processing issues are identified;
  • Identify and recognize anomalies and issues such as an incorrect Form ID,s, incorrectly batched and/or scanned documents;
  • Request  necessary corrections by either sending the document back to the Rescan Queue or the Manual ID Queue, depending on how the document was received;
  • Research missing crucial information required for indexing to ensure documents are stored under the appropriate customer’s account;
  • Identify the proper processing for sorting and manipulating electronic facsimile documents;
  • Perform Quality Control (QC) checks as instructed or as the daily indexing workload permits;  
  • Assist in the on-the-job training for new staff and cross-train in all functions and duties within the unit; 
  • Maintain confidentiality of document information following agency policy and legal constraints;


The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

  • Practical knowledge of office organization and accepted clerical procedures;
  • Ability to work with employers, local office staff and claimants in order to gain their cooperation in disclosing facts pertinent to a suspected case of fraud or in explaining new claims procedures and in coordinating unemployment insurance program operation.
  • Ability to work independently in solving problems, assuring compliance with regulations, assuring smooth workflow, and in generating required work as appropriate;
  • Ability to work under pressure and to practice diplomacy, tact, and courtesy;
  • Ability to attend to detail and to maintain accuracy and confidentiality; 
  • Ability to read resource material, extract appropriate information, and apply as needed;
  • Ability to analyze records and/or documents, identify incorrect or missing data, and use research techniques and available resources to obtain missing or additional information;
  • Ability to research, investigate, identify and resolve problems related to unit operations, such as overlapping duties, workflow bottlenecks, etc.;
  • Ability to arrange and plan workflow; and,
  • Ability to effectively communicate orally and in writing.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 
  • DWD GOAL (Go Out and Learn) Tuition Assistance Program - Eligible employees have access to up to $5,000 in tuition assistance per fiscal year 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.  Reasonable accommodations may be made to enable individuals with disabilities to interview and to perform the essential functions of this role.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis