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Compliance Supervisor

Date Posted:  Nov 22, 2022
Requisition ID:  406301

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Indiana Department of Revenue:
The Indiana Department of Revenue Agency & Business System Support Division. is responsible for providing service and support to Indiana Tax paying customers. This is a fabulous opportunity to join a team named IndyStar Top Workplaces for four straight years - 2019, 2020, 2021, & 2022- where we learn, have fun, and are committed to providing the Best-in-Class Customer Service.



The salary for this position traditionally starts at $53,222.00 but may be commensurate with education or work experience.



Role Overview:

The Compliance Supervisor within the Individual Tax Compliance area work involves the performance of various types of investigations to determine and improve overall tax compliance.  Primarily tasked with investigating non or under-reporting of taxes. This position analyzes, researches, and evaluates tax information stored within the Department’s databases to assist in determining whether violations of Indiana tax laws have occurred. The incumbent analyzes files and tax information researches technical tax matters and provides advice and interpretation of complex information from computer databases and programs to the director, supervisors, and analysts.   Work involves the performance of various types of investigations to determine and maintain compliance.  Reports to Compliance manager or division director. 



As the Program Director, you will be responsible for administering a program within a state agency and serving as the specialist in a specific area. In this position, you will utilize education, consultation, cooperative programming, and coordination to accomplish goals. 

About the Job:

•    Administer end users/tax analysts in the compliance division by monitoring work and call flow
•    Ensure that ITS work lists are created and working properly.  As projects are added, will also ensure that configuration is accurate and user acceptance testing is performed by program specifications.
•    Develops new compliance programs in DOR's tax system.
•    Look at reports and stats daily of user work
•    Develops and manages the sub-population / throttling strategy of leads into cases
•    Monitors program effectiveness and performs program modifications based on feedback from end-users and taxpayers
•    Identify and develop new data-loading routines with the support of IT
•    Act as a technical consultant to tax analysts and compliance staff by clarifying and interpreting procedures, providing guidance, and resolving disputed issues
•    Analyze files and tax information, research technical tax matters, and provide advice and interpretation of complex information from computer databases and programs 
•    Assists Manager and Director in evaluating referrals from divisions, agencies, and the general public for investigations
•    Retrieves and reviews records from outside IDOR including the Bureau of Motor Vehicles, Secretary of State, Alcoholic Beverage Commission, etc. to determine taxpayer’s professional licenses or business activities.
•    Communicates on an ongoing basis with analysts regarding the status of open cases 
•    Maintains a direct line of communication between supervisory staff continually regarding the status and case details as well as monitoring ongoing cases.  
•    Assists taxpayers and their representatives by telephone, in writing, or by personal contact concerning various state taxes
•    Resolve complaints via telephone and written correspondence.  
•    Research and evaluate correspondence received and check for overall tax compliance
•    Maintain a direct line of communication with management staff regarding project status and details as well as monitoring ongoing projects and cases.  
•    Provide system and fraud training to analysts 
•    Monitor workflow – compliance letters
•    Develop and keep project metrics and statistics 
•    assist in enforcement management on special projects as time permits   
•    Researches errors made in the system including incorrect and misapplied tax payments and performs the necessary accounting transactions to ensure correct reporting in the system.
•    Performs related tasks as required.


A Day in the Life:

​The essential functions of this role are as follows: 

  • Establish program objectives, KPIs, and actions to achieve them. 
  • Develop, update, and monitor all policies and procedures related to the program area. 
  • Interpret and explain policies, rules, regulations, or laws to leadership or customers. 
  • Implement corrective action plans to solve program problems. 
  • Analyze, prepare, and disseminate monthly and annual program reports. 
  • Review budget and make budgetary recommendations to improve the program area finances. 
  • Ensure program requirements meet federal and state policies and grant compliance. 
  • Assist in the development and train employees or agency consultants on program requirements and usage. 
  • Coordinator and deliver communication plans and communications. 
  • Serve as a liaison between agencies and other state and federal agencies. 
  • Serve on management committees or other governing boards. 
  • Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development. 
  • Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.  Ensure work adheres to quality standards, deadlines, and proper procedures.   


​The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

You must meet the following requirements to be considered for employment: 

  • Specialized knowledge in program subject matter obtained through experience and/or education.  
  • Specialized knowledge of program area including pertinent rules and regulations. 
  • Extensive knowledge of all source materials and references including federal and state laws governing the programs. 
  • Ability to develop and implement new principles and policies and discern any far-reaching implications. 
  • Ability to communicate orally and in writing. 
  • The ability to apply general rules to specific problems to produce answers that make sense. 
  • Ability to work effectively with a wide variety of stakeholders. 
  • Working knowledge of accounting and budget principles. 
  • Ability to delegate work, set clear direction, and manage workflow. 
  • Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets. 

Supervisory Responsibilities/Direct Reports:

This role may serve as a team lead for an assigned work group.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers a premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis