A Day in the Life:

Management Responsibilities:

• Coordinate and manage the daily responsibilities of the HCV and related voucher programs, including supervision of applicable staff
• Hold employees accountable for meeting goals and assignments and take appropriate steps when problems occur
• Provide ongoing coaching and training to staff
• Ensure quality standards are met in the administration of the HCV and related voucher programs
• Ensure appropriate tracking of programmatic deadlines, benchmarks, and HUD reporting
• Ensure collaboration with other internal resources as necessary (legal, accounting, program accounting, marketing and communications, etc.)
• Lead team continuous improvement activities, including tracking of metrics

Policy and Process Responsibilities:

• Coordinate with the Chief Real Estate Development Officer (CREDO) and Director of Housing Choice Programs to develop and maintain the following policy documents:
• PHA 5-Year Plan
• HCV Annual Admin Plan
• HCV Administrative Guidebook for Local Subcontracting Agencies (LSAs)
• Project-Based Voucher Guidebook for Property Managers
• Ensure all policy changes include opportunities for internal and external feedback
• Write RED Notices or other memos to keep partners updated and informed on policy and procedures
• As needed, research statutory and regulatory changes and HUD guidance
• Maintain and update internal Standard Operating Procedures documents for HCV program administration

Programmatic Responsibilities:

• Serve as the primary point of contact for LSAs.  Conduct frequent meetings and training with LSAs—track LSA performance and compliance with contractual obligations.
• Build and maintain professional relationships with partners and vendors
• Advise caseworkers, participants, and inspectors on various program requirements including informal hearings, complaints, and HQS inspections
• Complete monthly HUD PIC reports, investigate errors that prevent successful submission, and advise caseworkers.
• Run monthly discrepancy reports and identify issues or trends.
• Submit and monitor weekly PIC submissions and coordinate error corrections
• Contribute to monitoring visits made by federal or state funders, OIG, and annual IHCDA audits.
• Coordinate EIV, debts owed/termination, and multiple subsidy searches
• Coordinate with IT professional services vendor to resolve database issues and provide users with technical assistance
• Provide pragmatic expertise to IHCDA legal to assist during participant informal hearings, applicant informal reviews, and IHCDA Review of Hearing Officer’s Decisions
• Coordinate Public Records Request responses with the IHCDA legal department
• Process vendor invoices for HCV services
• Troubleshoot and provide guidance on MRI Software – PHA Pro
• Upload utility allowances into PHA Pro annually
• Assist with the completion of SEMAP annually

Miscellaneous Responsibilities:

• Positively represent IHCDA on various external committees and speaking engagements 
• Positively represent IHCDA at the groundbreaking and grand opening ceremonies
• Write RED Notices, magazine articles, and other memos to keep partners updated and informed on policy and procedures
• Attend and participate in department meetings, events, retreats, etc. 
• Submit weekly division update report to the Director of Housing Choice Programs
• Other duties as assigned by CREDO or the Director of Housing Choice Programs

What You'll Need for Success:

• Bachelor’s degree required, preferred in finance, business, public administration, public policy, planning, real estate development, or social work. 
• Certification as a Housing Choice Voucher Specialist and Housing Quality Standards Inspector required within first year of employment.
• 3-5 years relevant job experience in the field of affordable housing, supportive housing, rental assistance administration, real estate development, real estate finance, multifamily property management, community development, or other experience related to dealing with issues of affordable housing and/or homelessness is preferred. 
• 1 year of management experience is preferred.
• Experience with Housing Choice Vouchers, Section 8 Project-Based Rental Assistance, or other federal rental assistance programs, with applicable training and certifications, is preferred. 
• Demonstrates effective verbal and written communication skills.  Able to effectively communicate with a variety of individuals with diverse backgrounds, education, and economic levels.
• Demonstrates strong presentation skills.  Can facilitate both large and small group presentations.
• Demonstrates customer service orientation.
• Demonstrates a commitment to problem solving and a focus on being solutions oriented.
• Able to think logically and analytically.
• Able to research and comprehend complex regulations and then put that information into practice through policy and procedures.
• Proactive in anticipating and alerting others to problems with projects or processes.
• High detail orientation and accuracy.
• Performs responsibilities efficiently and timely. Able to juggle multiple requests and meet multiple deadlines. Able to prioritize, organize tasks and time, and follow up.
• Able to work well in a team environment and as part of a team.
• Proficient in basic computer skills, i.e. Microsoft Word, Excel, Outlook, internet usage
• Proficient in basic mathematics.

Supervisory Responsibilities/Direct Reports: