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HR Service Center Representative

Date Posted:  Apr 28, 2022
Requisition ID:  325282

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.



About the Indiana State Personnel Department (INSPD):
As an agency operating a shared services model, we provide the executive branch of state government with top-notch HR services. INSPD has a dedicated team of human resources professionals working in many capacities, including director-level, generalists, and specialists in each discipline of human resources. Joining our team will open the door to many opportunities for lateral and upward mobility.


Salary for this position may be commensurate with education and job experience.

About the Job:

As the Administrative Assistant, you will be responsible for the Shared Services Section. Your work is a process in nature, requires the application of human resources policies and procedures, and regularly entails authorized access to confidential employee information. You also provide a variety of technical and clerical functions. 

A Day in the Life:

The essential functions of this role are as follows: 

  • Assist smaller centralized agency's HR director with the hiring process such as creating requisitions, initiating background checks, creating offer letters and final offers. 
  • Contact prospective employees' previous employers and education institutions for the purposes of validating work and education history. 
  • Analyze and evaluates applicability of information collected. 
  • Data entry of information verified over the phone or email (i.e. employment dates, graduation date, degree achieved, etc.). 
  • Persistently finds the appropriate source to verify information, including multiple organizations and levels of authority. 
  • Assist agencies with the hiring process, including completing employment and education verifications and background checks. 
  • Assist HR staff with the process as it pertains to applicant verifications. 
  • Aid as needed or requested in all areas of HR including special projects, such as assistance with file maintenance per the personnel file retention guidelines. 
  • Aid as needed with administrative support to the HR Data and Shared support divisions. 
  • Perform other related duties as assigned. 
  • Assist in managing the SPD Helpdesk by evaluating and routing IOT tickets to the appropriate SPD division. 
  • Accurately completes data entry for assigned agencies related to employee records. 
  • Complete termination process for voluntary terminations and retirements. 

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time. 

What You'll Need for Success:

This role must have the following requirements to be considered for employment: 

  • Ability to use a human resource information system (HRIS) at an intermediate to advanced level. 
  • Ability to follow oral or written instructions. 
  • Ability to operate commonly used manual and automated office equipment. 
  • Ability to work with a variety of Microsoft Office software products at an intermediate to advanced level. 
  • Ability to type in a timely and accurate fashion. 
  • Ability to perform a variety of tasks simultaneously. 
  • High level of organizational skills. 
  • Ability to work independently. 
  • Specialized knowledge of personnel forms and their purpose. 
  • Ability to attend to detail and maintain accuracy and confidentiality. 
  • Ability to effectively communicate verbally and in writing.  

This role must satisfy the following requirements to continue employment. 

  • Considerable knowledge of the State of Indiana’s human resources functions, systems, processes, procedures and practices. 
  • Considerable knowledge of the departmental functions and the organization of the agency. 

Supervisory Responsibilities/Direct Reports:


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premium discount for the medical plan and gift cards) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis