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Guest Services Ticket Counter/Call Center Agent (Part Time)

Date Posted:  Oct 23, 2019
Requisition ID:  22763

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


Indiana State Museum and Historic Sites

The mission of the Indiana State Museum and Historic Sites is to celebrate, explore and steward all that is authentically wondrous about Indiana.  The ISMHS is a forward-thinking, unparalleled resource for learning about and appreciating Indiana and its role in the world. We discover, collect, preserve, interpret and present artifacts and exhibits that showcase the stories of Indiana's natural and cultural history, art and science.


This position traditionally starts at $13.26 per hour. 

About The Job:

This position serves as a Ticket Counter/Call Center Agent within the Guest Services Department of the Indiana State Museum working in all facets of the department to include reservations, ticketing, cash control, access to galleries, group arrivals, information services and other guest related services as assigned. This is a part-time position. 

A Day in the Life
  • Sells tickets for admission to the Museum's exhibits and programs, IMAX Theater, and processes memberships for the Museum.
  • Processes ticket requests for various departments and programs as appropriate.
  • Promotes and sells memberships to visitors of the museum through the ticket counter.
  • Answers questions concerning rates, schedules and information concerning coming attractions.
  • Ensures adherence to accounting procedures pertaining to cash management and sales documentation. - Responsible for cashing out assigned cash drawer, including verifying cash, check, credit card receipts, voids, vouchers, museum bucks to cash out receipts. Verifies that assigned cash drawers are returned to opening bank amounts.
  • Works with clients to process all requirements for their visit to the museum, including IMAX, Tea Room/food service, "school" lunchroom reservations, programs/tours and arrival needs.
  • Process reservations for other groups and individuals for IMAX, museum exhibits and programs, and the L.S. Ayres Tea Room.
  • Serves in a reservationist capacity by maintaining multi-line phone and answering questions related to group reservations, directs calls to the appropriate employee or department and answers questions related to the Museum and the community.
  • Provides clerical assistance to Guest Services including maintenance of files, verification and distribution of confirmation letters, setting up educational events and workshops in the computer and reviewing workshop and special program reservations.
  • Other duties as assigned.
What We're looking For:
  • Knowledge and skills typically acquired through a high school degree
  • A minimum of one (1)  year previous work experience in a sales, call center, customer service or hospitality related position.)


Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis