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Fraud Resource Specialist

Date Posted:  Nov 22, 2022
Requisition ID:  415757

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Indiana Department of Workforce Development (DWD):
Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.

The salary for this position traditionally starts at $39,000, but may be commensurate with education or work experience.


About the Job:

The Indiana Department of Workforce Development (DWD) is the agency charged with administering the federal unemployment insurance (UI) benefits program – a public assistance program.  At a high level, the UI program is responsible for determining and assessing UI taxes on covered employers, for determining whether an individual is eligible for UI benefits, and for detecting, investigating, and preventing all sources of fraud within the program.  In addition, the UI program must collect all wrongfully paid benefits and all delinquent UI taxes.


This individual reports to the Investigations Supervisor of Benefit Payment Control and is responsible for serving as a resource to the fraud team for various functions, including, but not limited to, responding to requests for information from law enforcement, assisting investigators with drafting/issuing subpoenas, and setting up fraud cases. 

A Day in the Life:

The essential functions of this role are as follows:  


  • Serve as the point of contact for all law enforcement requests sent to the Benefit Payment Control Unit.
  • Triage and respond to all law enforcement requests, as appropriate
  • Ability to understand the legal requirements around what the agency is permitted to disclose
  • Work with the legal division on gathering information to respond to subpoenas served on the Department
  • Triage all fraud referrals to the Benefit Payment Control unit from the fraud reporting inbox, fraud investigation supervisors, claims investigators, contact center agents, crossmatch, etc. 
  • Have a general understanding of how fraud is characterized under federal and state law and internal policy to make appropriate determinations on whether a fraud case needs to be created and if so, the type of fraud case
  • Set up fraud cases for investigators to investigate
  • Assist fraud investigators with drafting and issuing subpoenas
  • Assist fraud investigators with obtaining corrected Form 1099G, where required.
  • Assist with preparing materials for administrative hearings.
  • Assist with any special projects assigned by leadership.


The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.  

What You'll Need for Success:

It is preferred that the employee have two (2) years of experience working in the unemployment division. This experience can be substituted with outside experience in a related field of work.

The employee must have:

  • A broad knowledge of the UI system, laws, and policies necessary to appropriately respond to requests for information and set up applicable fraud cases 
  • Organizational skills.
  • Attention to detail.
  • The ability to work appropriately with local, State and Federal law enforcement agencies and prosecutors.
  • The ability to work well under pressure and able to maintain a courteous and kind disposition at all times. 

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis