Financial Integrity Operations Manager
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Department of Child Services:
Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions!
The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation:
Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination.
Vision: Every child in Indiana thrives in a safe, loving, forever home.
Purpose: Ignite hope. Cultivate joy.
Role Overview:
The Financial Integrity Operations Manager oversees the operational effectiveness, accuracy, and compliance of all financial processing activities within Child Support Services. This role manages and supports the supervisors of multiple specialized units, ensuring high quality service delivery, strong internal controls, and timely resolution of payment and account issues. The manager promotes a culture of accountability, continuous improvement, and collaboration across the financial operations teams.
Salary:
The salary for this position traditionally starts at $67,314.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
Responsibilities include:
- Provide leadership, direction and support to supervisors overseeing the units in the Financial Integrity Department.
- Ensure accurate and timely processing of all child support payments, regardless of method or source.
- Oversee exception handling and resolution processes for payments requiring additional review or intervention.
- Maintain and improve financial integrity through the development and enforcement of internal controls, quality checks, performance measures, and compliance protocols.
- Support supervisors in managing daily workloads, monitoring team performance, and developing staff competencies.
- Lead efforts to reduce and resolve undistributed collections and ensure proper allocation of funds.
- Manage escalated cases involving payment discrepancies, employer reporting issues or complex financial adjustments.
- Coordinate closely with financial vendors, IT, Finance, Legal and Customer Service teams to resolve issues, enhance workflows, and improve participant experiences.
- Identify trends, risks and operational challenges, develop and implement improvements to processes, technology use and policies.
- Prepare reports for internal leadership and participate in audits and regulatory reviews.
- Support strategic initiatives related to modernization automation and cross-department coordination.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
The ideal candidate in this role should minimally have either:
- Mastery knowledge in program subject matter obtained through experience and/or education.
- Broad knowledge of provider agencies and their programs and services.
- Broad knowledge of all source materials and references including federal and state laws governing the programs.
- Ability to adapt new statues and guidelines to create and implement new principles and policies and discern any far-reaching implications.
- Ability to present and represent the agency to both internal and external customers, the public, government officials, and other stakeholders.
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Ability to work effectively with a wide variety of stakeholders.
- Ability to analyze and prepare monthly finance and accounting reports to maintain program budget and grants.
- Ability to delegate work, set clear direction, and manage workflow.
- Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
- Ability to perform essential functions with or without reasonable accommodation.
A degree is not required. However, at least 10 + years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Completion of relevant education degree(s) may substitute for equivalent years of experience.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
