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Field Services Director

Date Posted:  Nov 22, 2021
Requisition ID:  284761

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Family & Social Services Administration (FSSA): 

The Division of Disability and Rehabilitative Services manages the delivery of services to children and adults with intellectual and developmental disabilities and has two overarching responsibilities: to facilitate partnerships that enhance the quality of life for children and adults with physical and cognitive disabilities; and to provide them with continuous, life-long support. 

  • The Bureau of Developmental Disabilities Services provides services for individuals with developmental disabilities that enable them to live as independently as possible in their communities. BDDS assists individuals in receiving community supports and residential services using a person-centered plan to help determine which services are needed and who can best provide them. BDDS also monitors the quality of care and the facilities of those who are approved to provide these services in Indiana. 


Salary:   The annual minimum starting salary for this position is $ 44,720.00.   

About the Job:

​​As a State Program Director, you will administer a program within a state agency and serve as the specialist in a specific area. In this position, you will utilize education, consultation, cooperative programming, and coordination to accomplish goals.  The purpose of this role is to provide regional management and oversight to Bureau of Developmental Disabilities (BDDS)  Services Field Offices in an assigned Districts, leading District Managers and their staff in utilizing a person centered approach when engaging with individuals and families, managing resources, monitoring service outcomes, assisting in the development of policy and procedure, maintaining productive organizational and provider relations.  

A Day in the Life:

​The essential functions of this role are as follows: 


  • Supervises and evaluates performance of District Managers and (as needed) staff members of District Offices
  • Demonstrates competence in human resource management (including hiring, performance evaluation, and progressive discipline)
  • Makes decisions and recommendations regarding human resource actions which reflect sound judgment
  • Oversees management of resources by District Offices
  • Monitors and reviews the general performance of the District Offices under direct supervision
  • Meets with each District Manager and district staff on a regular basis
  • Visits District Offices as needed and/or requested
  • Attends Provider and other public meetings as needed and/or requested
  • Serves as a district manager for an assigned office as district manager vacancies occur


  • Is available for or makes available means of communication for District Office needs
  • Provides accurate information to the BDDS executive staff, as requested
  • Provides ongoing communication to district staff
  • Collaborates with other Field Service Directors and the BDDS executive staff to assist in establishing policies, procedures, and priorities as they affect the District Offices.
  • Distributes information to staff; provides training and information as needed for all district staff
  • Helps determine priorities, direction, and standards for new and specialized staff training


  • Guides, supervises, and coordinates the implementation of BDDS goals, objectives, policies, procedures, and priorities within the District Offices under direct supervision
  • Ensures that policies are implemented consistently and within established parameters
  • Provides ongoing guidance to staff
  • Provides feedback to the District Managers to ensure consistency of services between districts
  • Monitors communication from each office as it is received by providers, families, and consumers.
  • Monitors service outcomes
  • Informs and helps to guide development of policy and procedures
  • Oversees maintenance of productive organizational and provider relations


  • Monitors and reviews sentinel events and strategies used for addressing them
  • Assists, as needed and proactively, in obtaining supports and resources required to resolve such situations
  • Leads the process of finding and communicating proactive strategies to prevent as many critical incidents as possible from happening
  • Assists District Managers in ensuring that clients have approved budgets and/or programming licensure according to their needs
  • Works actively with the BDDS executive staff and other Field Services Directors to develop and enhance Risk Management practices and refine Crisis Management resources

​The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time. 

What You'll Need for Success:

This person must have the following requirements to be considered for employment: 

  • Seven (7) years work experience in program coordination; development; implementation; or accredited college training in a related field.
  • Mastery knowledge in program subject matter obtained through experience and/or education.  
  • Broad knowledge of provider agencies and their programs and services. 
  • Broad knowledge of all source materials and references including federal and state laws governing the programs. 
  • Ability to adapt new statues and guidelines to create and implement new principles and policies and discern any far-reaching implications 
  • Ability to present and represent the agency to both internal and external customers, the public, government officials, and other stakeholders. 
  • Analyzing information and evaluating results to choose the best solution and solve problems. 
  • Ability to work effectively with a wide variety of stakeholders. 
  • Ability to analyze and prepare monthly finance and accounting reports to maintain program budget and grants. 
  • Ability to delegate work, set clear direction, and manage workflow. 
  • Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets. 

Supervisory Responsibilities/Direct Reports:

This role may serve as a team lead for an assigned work group.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis